I purchased my Samsonite suitcase approximately one year ago from your Ankara Esenboğa location. The telescopic handle h...as broken twice before, and each time the suitcase was sent to service and repaired. Despite this, the same handle has broken again today, following another occurrence of the same
On September 11, I purchased a black women's handbag from the Samsonite store at Istanbul Kanyon Mall. When I used the b...ag for the first time the following day, the snap button came off and broke in my hand before I had even had the bag for 24 hours. When I returned to the store and requested a repl
Approximately three years ago, I purchased a Samsonite Roader belt bag from the brand's online store. I recently began e...xperiencing a problem with the zipper. I first noticed the issue on September 5, 2026, and on Friday, September 11, I visited the Samsonite store at Izmir Optimum Mall to request a
Approximately two years ago, I purchased a Samsonite school bag for my daughter and paid approximately $102 for it at th...e time. The only problem that developed with the bag was an issue with the zipper coming apart. Unfortunately, the warranty period had expired by only a few days. Nevertheless, rat
While shopping with my two young daughters at your Samsonite store in the domestic terminal of Antalya Airport around mi...dday, I experienced an extremely uncomfortable interaction with one of your employees. One of my daughters was holding a breadstick snack and eating it while walking around. She is
On May 14, 2025, I purchased a Samsonite SKP0-079 Move bag in Powder from your Izmir Optimum store. Within a short perio...d of time, the body of the bag developed noticeable discoloration. In addition, another Samsonite bag of a different model that I purchased as a gift for a friend on the same date
On May 30, 2026, I purchased a suitcase for approximately $426 from the Samsonite Aqua Florya store. I returned the prod...uct to the store on June 4, 2026. During the return process, I was not given a return receipt, return form, or any other documentation. I was simply told that the refund would be c
In 2020, I purchased a yellow, ribbed American Tourister carry-on suitcase from Samsonite for approximately $85. Recentl...y, the zipper was damaged, and I wanted to have it replaced at my own expense. Instead, I discovered that Samsonite does not stand behind its products when customers need support.
While my Samsonite 74775-1041 Light Laptop backpack was still under warranty, I took it to the Samsonite Sankopark store... in Gaziantep on May 12, 2026, because of a minor zipper issue. The backpack was sent in for repair, and I was later notified by phone that the repair had been completed and that I
Samsonite advertises its products as being backed by a worldwide warranty, but that has not been my experience. If you p...urchased a Samsonite or American Tourister suitcase in the United States or Asia, don't expect that warranty to be honored in Türkiye. I brought my American Tourister carry-on suit
I purchased a Samsonite shoulder bag from Venezia İstanbul in December 2025. Within approximately two months, without be...ing exposed to rain and without any damage or misuse on my side, there was a clear discoloration on the logo and zipper area of the bag. Because I expected a higher quality and dur
"I filed a complaint against the retailer and, consequently, against Samsonite, and I think I applied to the Consumer Court about a month ago. Today, the retailer Trunk&Co at Panora Mall called me and said exactly, "The headquarters accepted your return, but we have another color of the same model of your bag; we can give you that, but you must pay the price difference, or we can refund you the invoice amount (half of the current sale price)." Of course, they got the required response from me. I told them they need to inform me in writing and that I have also filed a complaint with the Consumer Court. My dear, how painful it is that companies like this can still operate this way in my country..."
I bought a Samsonite backpack for my son from Panora Mall in Ankara, Turkey. The zipper broke shortly after purchase, an...d what followed was a complete failure of service and customer care. 1st repair: They said it was “fixed,” but the zipper broke again the very next day. 2nd repair: I specifically
On January 24, 2025, I purchased a large suitcase, the B Lite Icon Spinner 83/31 EXP Eco Black, from the Samsonite store... in the Parndorf outlet near Vienna for €180. Despite being an internationally warranted product and used only four times, the suitcase broke at the end of June 2025 during the sum
In June 2016, I bought a Samsonite suitcase with a 10-year warranty. I used this suitcase only about 5–6 times, and afte...r it had been standing in the wardrobe for a while, I noticed that the handles had crumbled and become damaged on their own, without any impact or misuse. Because of this, in June
I purchased a Samsonite Biz2Go-BP 17.3" EXP Overnight backpack from the Samsonite store in Forum Istanbul, paying $260. ...Shortly after the purchase, and after only a few trips and limited daily use, the upper part of the bag cracked, causing significant deformation. Due to this issue, I visited the
On October 24, 2025, I placed an order for a Samsonite backpack (Order No: 130607080911114) through the official Samsoni...te website at around 11:00 a.m. Just three minutes after placing the order, I requested a cancellation because I wanted to make the payment with a different card. I received an ema
I purchased a men’s toiletry bag from the Samsonite store at İzmir Agora Mall. About one month after I started using the... product, a collapse occurred in the upper middle section of the bag, and the issue has not improved since. I use this bag solely to carry my grooming items, which is precisely it
Today (October 24, 2025), I tried to create an account and check my order status on the Samsonite website. However, duri...ng the registration process, I never received the SMS verification code. I tried again on different devices and browsers, but the result was the same. Your mobile app also appears
About 15 days ago, I sent my Samsonite Black Label suitcase for repair through the Samsonite store at Capacity Mall beca...use one of its wheels had broken. This model is a limited-edition item sold in the United States and comes with a lifetime warranty. However, despite being a warranty-covered repa
In 2022, we purchased two large and two cabin-size Disney Travel Series suitcases from the Samsonite store at Akbatı Mal...l. About 10 days ago, while returning from an international trip at Istanbul Airport, we noticed that one of our large suitcases was difficult to roll. Upon inspection, we found th
The handle of my Samsonite suitcase broke during travel. I delivered the product to the Samsonite service center at Buya...ka. The service team suggested a replacement, but even though the current sales price of the same suitcase is ₺15,000, they only offered me ₺3,000 toward the exchange. I did not ac
On November 24, 2024, I purchased a Samsonite Pro DLX 6 backpack from the Viaport Istanbul store. I’ve only used the bag... moderately—about two or three times a week—mainly for commuting between home and work. Despite this light use, over the past week the fabric around the fixed shoulder strap stitch
I purchased a Samsonite shoulder bag from the Hilltown store. I did not use the bag at all during the winter and only st...arted using it this summer. However, about one month ago, I noticed that the strap began to peel and the leather started to flake off. Yesterday, I took the bag to the IstinyePark
In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About ...15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant
Samsonite is a well-known international brand that focuses on producing luggage and other products related to travel. The company was established by Jesse Shwayder in 1910 in Denver, Colorado, as a trunk manufacturing enterprise and has become well-known for producing travel essentials that are known for their high quality and durability. Samsonite offers a variety of products to meet the needs of both leisure and business travelers. Their range includes suitcases, bags, backpacks, and travel accessories.
Samsonite has a large network of retail stores and an online platform. This allows customers to easily shop for their products. The brand works together with authorized retailers around the world to reach more customers and cater to a wide range of people.
