Samsonite

14100

(7 reviews)

47 Complaints

Frequently Asked Questions (FAQ)

How can I maintain my Samsonite bag for longer use?

If you wish to effectively maintain your Samsonite bag:
Use the bag for its intended purpose. Samsonite bags are designed for specific purposes; such as travel or business. They should not be used other than for their intended purpose. For instance, using a travel suitcase to transport heavy items such as books or appliances is not recommended.
Make sure not to put too much weight in the bag, doing so will increase the pressure on the materials and stitching, which might lead to damage.
To avoid damaging the bag, make sure you don't drop or bang it. Constant drops and neglectful use of these bags will result in permanent damage.
Make sure to clean the bag on a regular basis. Cleaning the bag regularly is important because it helps to remove dirt and debris that can potentially damage the materials of the bag.
When cleaning, simply use a gentle detergent and water. Make sure to rinse the bag thoroughly and let it dry completely before storing it.
To prevent further deterioration, it is important to address any visible damage, such as tears or cracks, as soon as possible. You can use repair kits or take your bag to a professional leather repair shop. Keep in mind, that this might void the warranty.
To protect the bag from the elements and potential damage, it is recommended to store it in a cool and dry place when not in use.
Use a protective cover. Using a protective cover can help prevent scratches and scuffs on your Samsonite bag.

What is Samsonite’s warranty policy?

Samsonite offers a global warranty ranging from 3 years to a lifetime. To see which applies to your product, you should refer to the warranty card that came with your item. Although warranty conditions and terms might change anytime, according to Samsonite’s general warranty declaration, backpacks come with a 2-year warranty, while accessories, electronics, and business cases have 1 year. Suitcases differ as they form the basic product portfolio of the company.
Samsonite warranty covers manufacturing defects only and does not cover damages caused by misuse (for example, transporting unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear, and tear, or damages incurred during transportation (e.g., by airlines). You may choose any company for non-warranty maintenance or repairs on your Product; but, for warranty repairs, you must use an approved Samsonite service center ("Service Center"). This warranty may be voided if maintenance or repairs are improperly or erroneously performed.
You must show either the correctly completed warranty certificate or the original sales receipt in order to receive warranty servicing at a servicing Center. The Service Center will determine if the problem is covered by Samsonite's warranty.

How can I claim repair from Samsonite for defective bags and suitcases?

In order to start the repair process of your Samsonite, you should reach out to customer service or the nearest store so they can direct you to an authorized repair service or get your Samsonite shipped out.
When you reach a store or the customer line, you’ll need to provide the following information:
- Your name and contact details
- The product category that needs repairing
- Date of purchase
- A description of the issue

How can I order spare parts for my Samsonite?

Go to https://www.supportandgo.com/Brand/Samsonite and click on “Parts and Service”. After you log in, follow the instruction to find the replacement part you are looking for.
You’ll need to enter the following information so it’s better to keep them ready before you start the process:
The product code (can be found in the warranty paper or on the product’s label)
Contact and shipping information
Once you've placed your order, you’ll receive an email confirming your order.
Just a reminder: if the piece you’re looking for is from previous seasons or is too old, it might not be available.

How can I contact Samsonite customer service?

You can reach Samsonite customer service through two channels: Live Chat and Phone.
- For a speedy response, connect with their Virtual Customer Service Agents via Live Chat. They are available Monday to Friday, from 9:00 am to 4:00 pm EST. Just head to the Samsonite website to connect.
- If you prefer to speak directly with a customer service representative, you can dial 1-800-765-2247. Samsonite phone lines are open Monday to Friday, from 9:00 am to 4:00 pm EST.
- For non-urgent inquiries or if you prefer written communication, you can also send an email by visiting their contact page at https://shop.samsonite.com/contact-us.html.

About Samsonite

Samsonite is a well-known international brand that focuses on producing luggage and other products related to travel. The company was established by Jesse Shwayder in 1910 in Denver, Colorado, as a trunk manufacturing enterprise and has become well-known for producing travel essentials that are known for their high quality and durability. Samsonite offers a variety of products to meet the needs of both leisure and business travelers. Their range includes suitcases, bags, backpacks, and travel accessories.

Samsonite has a large network of retail stores and an online platform. This allows customers to easily shop for their products. The brand works together with authorized retailers around the world to reach more customers and cater to a wide range of people.