Uber charged me double for the same ride, how can I get a refund?

On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid...

Today, I took an Uber Taxi ride from Pendik Marmara Training and Research Hospital to Tuzla Eflani Street. The driver, named T****, was driving a vehicle with the license plate 34 *** 79. At the end of the trip, the driver requested ₺580, which I paid in cash. However, after leaving the car, I notic...

On October 8, 2025, around 6:00 PM, I requested a ride through the Uber app in Antalya, just like I always do. I needed to take my daughter to Tunga Akademi Kung Fu Sports Center, and we had to be there by 6:30 PM. Normally, an Uber arrives within 3 minutes, but this time, I received the “no cars av...

On September 26, 2025, between 5:00–6:20 PM, I took an Uber Taxi from Zeytinburnu to Istanbul Airport. Although I selected card payment at the start of the trip, the driver did not turn on the taximeter and instead demanded ₺2,000 in cash. On top of that, ₺2,075 was also charged to my card. The driv...

On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and the estimated fare was shown as between ₺300–₺350. However, at the end of the ride, the screen in the taxi displayed ₺505, and the driver demanded ₺575. On top of that, the servic...

On September 26, 2025, around 2:30 PM, I arranged an Uber Taxi ride in Istanbul for my parents. At the end of the trip, although the taximeter fare was ₺885, the driver charged my parents ₺926 through a POS device with their credit card. Since they were not familiar with the system, they followed th...

On September 25, 2025, during my Uber ride in Adana from Erkan Çukurova College to Adana Bilsem, two separate charges were taken from my credit card: one for ₺121 and another for ₺32. I have experienced a similar issue before, which means this has now happened to me twice. In the Uber app and custom...

When I entered my destination in the Uber app, a payment was automatically taken from my credit card. However, once I arrived at the destination, the actual fare was lower than what had been charged. The same issue happened to me both on the outbound and return trips, and so far no refund has been i...

I would like to report a serious issue regarding my recent trip from Zincirlikuyu to Bağcılar. The Uber app showed an estimated fare of approximately ₺650, but the driver manually entered ₺6,500 on the taximeter, claiming it was due to a “night tariff.” This amount is ten times higher than the corre...

On September 11, 2025, at 9:37 AM, I took a Hyundai Accent ride with a driver named Ö*** from Çağlayan Neighborhood, 306th Street, Mamak, to Kızılırmak Street, No:2 Çankaya. The driver was initially registered at the wrong address, and I directed him to the correct location by phone. At the end of t...

I used Uber recently and experienced a serious billing issue where my card was charged twice for the same trip. Although I contacted the Uber support team immediately, the refund process has been mishandled and my problem remains unresolved. Initially, the support team responded by claiming that th...

I recently used the Uber Taxi service and faced an overcharging issue due to the driver's route choice. During the ride, I noticed that the route taken was unnecessarily longer than the normal route. When I asked the driver why we took this route, he simply replied that he preferred it that way. On...

On March 31st at 10:44 a.m., I took an Uber ride using my spouse A**** K.’s account, from Burhaniye to Mecidiyeköy. When I got into the car (a Fiat Egea driven by C**** Bey), I was shocked to see the fare had already started at ₺91. The driver had started the meter 2 minutes before even arriving at ...

I’ve been a loyal Uber user for years, but recent experiences have left me completely frustrated and disappointed. Lately, I’ve noticed that Uber takes a pre-authorization hold before a ride and then charges the full fare after the ride ends—while only sometimes returning the held amount. While I in...

I’ve been using Uber for quite some time now, but lately, the fare prices have become completely unreasonable. Time after time, I notice that I’m being charged nearly twice the amount estimated at the beginning of the trip. It’s not just a one-time error—this has happened repeatedly, and it’s honest...

Hello, I’ve now used the Uber app twice because of the discounts being offered, but both times I was charged more than the fare I was shown at the time of booking. After my first trip, I contacted customer support and they acknowledged the mistake and issued a refund, which I appreciated. However, ...

I use Uber frequently, and I’m growing increasingly frustrated with the app’s inaccurate fare estimates. Recently, I requested a ride that was shown to cost between ₺140–₺160. However, I was charged ₺198 at the end of the trip. This isn’t the first time this has happened. Previously, when I reported...

I recently booked an Uber ride and selected the cash payment option, but the experience turned out to be extremely frustrating. The fare shown in the app was ₺220, and I had a valid discount applied to my account. However, the driver insisted that the fare was ₺310, claiming there was only a ₺25 dis...

On March 29, 2025, I took a ride with Uber and used a valid promotion that clearly reduced my fare to ₺267. However, the driver charged me ₺520 in cash—nearly double the amount shown in the app. This is not the first time I’ve encountered pricing inconsistencies with Uber, but this time it’s unaccep...

I've been charged twice for the same Uber ride, and it's been impossible to get in touch with someone to fix this problem. I chose to pay with my card via the app, but the driver informed me there was a system issue and suggested I pay contactless instead. To prevent any complications, I also opted ...

I have noticed an issue with the payments made from my account. For the trip I mentioned, a double payment was charged. I contacted Uber support regarding this matter, and I was informed that the excess amount would be refunded once the trip was completed. However, these trips were completed months ...

After my trip, I saw that the driver had tacked on an extra ₺20 to the meter fare, which I didn’t see during the ride. I reached out to Uber about this extra charge, and they just said the fee was fair. I'm really confused about why I should keep using Uber if drivers can just add extra charges to t...

I made my cash payment for my Uber trip on May 6, 2024. But the fraudulent Uber driver took cash and made a transaction to debit the card. Since my card is closed for international transactions, the withdrawal could not be made. I opened my card for international transactions on June 29, 2024, and U...

I called an Uber as a passenger and selected cash payment. The car arrived, and I reached my destination. The fare was 44 ₺. I gave the driver 50 ₺, but he said he didn't have change. I then suggested paying through the app, which he agreed to. I gave him the 50 ₺, but the driver entered only 5 ₺ as...