I have noticed an issue with the payments made from my account. For the trip I mentioned, a double payment was charged. I contacted Uber support regarding this matter, and I was informed that the excess amount would be refunded once the trip was completed. However, these trips were completed months ago, and I still have not received the refund. I kindly request that the transaction details be reviewed again and the excess amount be refunded to my account as soon as possible. As a customer, I am experiencing inconvenience due to this issue and would appreciate a prompt resolution. I am looking forward to your assistance. Thank you.
I used Uber recently and experienced a serious billing issue where my card was charged twice for the same trip. Although I contacted the Uber support team immediately, the refund process has been mishandled and my problem remains unresolved. Initially, the support team responded by claiming that th...
Dear Uber Support Team, I have been using your taxi-hailing service through Uber for a long time without any issues. However, I recently noticed that significant charges have been made on my account from international locations—particularly cities like Amsterdam—without my authorization. This may be...
I called an Uber taxi using the app on April 1st, 2023 at 4:18 PM and paid with my card. However, when I got out of the taxi, the driver demanded payment once more. When I checked my online banking, I realized that I had been charged twice, and I am very disappointed with Uber's poor service. As a c...
Hello, I’ve now used the Uber app twice because of the discounts being offered, but both times I was charged more than the fare I was shown at the time of booking. After my first trip, I contacted customer support and they acknowledged the mistake and issued a refund, which I appreciated. However, ...
Last June, I faced an issue with 2 Uber rides that were canceled, but the payment authorizations still appear as pending on my account. Normally, such provisional charges should be removed within 6 to 8 hours, yet despite several days passing, these transactions remain unresolved in the authorizatio...
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