I've been using Uber for a while, and after each ride, I consistently encounter issues. Uber sends me a promo code, making me think I have a discount available, but even when my conditions meet the requirements (like the "mcsilvercard30" discount), the promotion isn't applied. I assume they will eventually resolve it, so I spend hours trying to file a complaint (their mobile app and website are designed to be nearly impossible to reach), and then I wait for a response from Customer Experience and Account Protection (CEAP). On a recent ride back, I took a taxi that should have cost 194 TL. However, the taxi driver wrote 200 TL right in front of my eyes. I figured it was a tip, paid it, and got out. To my dismay, I later noticed that they had charged me 230 TL. I complained, but after some time, I received a response saying that the fare was calculated correctly. According to their own system, the distance was 12.66 km (with a kilometer fee of 13.75) plus an opening fee of 19.17, which should have amounted to 194 TL. But they insisted that there was no problem with the fare. Uber lacks a proper customer service channel in Turkey, leaving you feeling helpless no matter what happens. Once these issues are resolved, I will definitely be canceling my membership.
I used Uber in Istanbul, Türkiye, and encountered serious billing problems that have not been resolved because there is effectively no accessible customer service. For a cancelled ride, I was charged ₺450. For two days, the app clearly showed that this amount would be refunded, but when I checked ag...
On March 29, 2025, I took a ride with Uber and used a valid promotion that clearly reduced my fare to ₺267. However, the driver charged me ₺520 in cash—nearly double the amount shown in the app. This is not the first time I’ve encountered pricing inconsistencies with Uber, but this time it’s unaccep...
I recently booked an Uber ride and selected the cash payment option, but the experience turned out to be extremely frustrating. The fare shown in the app was ₺220, and I had a valid discount applied to my account. However, the driver insisted that the fare was ₺310, claiming there was only a ₺25 dis...
On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to...
On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid...
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