The “Clinique 3-Piece Eye Makeup Favorites Set” that I purchased through Hepsiburada on November 8 was delivered to my address in Salihli, Manisa. My order number is 448 023 974 3. The box contained three products, but none of the items had a protective seal. Seeing Clinique products without protective seals was both surprising and concerning to me. Products like these can dry out quickly and become unusable if they have been opened before. I also believe that for a premium brand sold at high prices, having protective seals should be mandatory.
I contacted Hepsiburada customer service to report the issue. I was told that I would need to either contact the brand directly or return the product, and that an exchange was not possible. However, I purchased this product for $25 by using both World reward points earned through my bank and discounts available on Hepsiburada. The cash value of the World points I used is approximately $12. If I return the product, I will lose both my reward points and my discount benefits, which would cause me a clear disadvantage.
This is the first time I have experienced such an issue. I request that the product be provided with proper protective seals and that my inconvenience be resolved without causing further loss on my part.
I purchased a Clinique mascara from Trendyol’s own seller on December 1, 2025. When the product arrived, I noticed that the mascara had no protective seal, which made me unsure whether it had been opened or used by someone else before reaching me. I have never encountered such a hygiene issue with a...
I recently placed an order through Clinique’s official online store (Order No: 6881077634) for two Take The Day Off products. Today, when I tried to use them for the first time, I discovered that neither of the caps could be opened. Despite twisting several times, the lids would not budge. While att...
I have paid a significant amount for four creams through the Clinique brand's own website. However, not a single cream has been delivered. The delivery was supposed to be through a courier service called 'Kolay Gelsin,' but the delivery has not arrived. I have been persistently struggling for days t...
Comments