On March 29, 2025, I took a ride with Uber and used a valid promotion that clearly reduced my fare to ₺267. However, the driver charged me ₺520 in cash—nearly double the amount shown in the app. This is not the first time I’ve encountered pricing inconsistencies with Uber, but this time it’s unacceptable. There was no explanation, no receipt that justified the increase, and I had no choice but to pay because the driver demanded it.
To make matters worse, there is no live customer support available to resolve these types of issues quickly. I’ve tried submitting this through the app, but there’s no real human interaction—only automated responses. Uber should not allow drivers to overcharge riders, especially when a promo is clearly applied and the price is already set before the ride begins.
I demand a refund of the overcharged amount and expect Uber to take this matter seriously. This is misleading, unfair, and disappointing. If these overcharges continue and customer service stays unreachable, I see no reason to continue using this app. Fix this and return my money!
I recently booked an Uber ride and selected the cash payment option, but the experience turned out to be extremely frustrating. The fare shown in the app was ₺220, and I had a valid discount applied to my account. However, the driver insisted that the fare was ₺310, claiming there was only a ₺25 dis...
On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and the estimated fare was shown as between ₺300–₺350. However, at the end of the ride, the screen in the taxi displayed ₺505, and the driver demanded ₺575. On top of that, the servic...
On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to...
During my recent trip with Uber, the displayed fare was ₺1.640, yet I was charged ₺2.100. The driver ended the trip only after I exited the vehicle, w...
On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid...
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