I used Uber recently and experienced a serious billing issue where my card was charged twice for the same trip. Although I contacted the Uber support team immediately, the refund process has been mishandled and my problem remains unresolved.
Initially, the support team responded by claiming that the refund for the first charge was successfully processed and that the issue was solved. However, when I checked my bank account, no refund was reflected. I reached out to Uber support again, but they only repeated the same response without investigating the situation properly.
Additionally, I had used a discount code for the trip, but this also had no effect on the total charge. The system still processed both payments at full price.
This double charge has caused me unnecessary financial stress and wasted my time trying to resolve the matter with a support team that does not provide meaningful help. I demand an immediate refund of the first incorrect payment and expect Uber to ensure such billing mistakes do not happen again.
I have noticed an issue with the payments made from my account. For the trip I mentioned, a double payment was charged. I contacted Uber support regarding this matter, and I was informed that the excess amount would be refunded once the trip was completed. However, these trips were completed months ...
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I called an Uber taxi using the app on April 1st, 2023 at 4:18 PM and paid with my card. However, when I got out of the taxi, the driver demanded payment once more. When I checked my online banking, I realized that I had been charged twice, and I am very disappointed with Uber's poor service. As a c...
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