I have been using a HitBTC account for several years from Iran, and I recently discovered that almost all of my balance ...has been taken as an inactivity fee without any prior notice. Due to internet lockdowns and severe access restrictions in Iran, I was unable to log in to my account for a long peri
I am writing to report what I consider fraudulent and unfair behaviour by HitBTC regarding so‑called inactivity fees tha...t were deducted from my account without any clear notification or consent, and to inform you that I have escalated this matter to the relevant consumer authority. I am based in Ind
For the past two days, I have been completely unable to access my HitBTC account either through the mobile app or the we...bsite. Whenever I try to log in, I repeatedly receive the error message: “The server cannot establish a secure connection.” What is even more concerning is that when I attempt to
HitBTC seems to be completely unreliable. I've been strung along for weeks with customer support. My username and passwo...rd are valid. My 2FA token has expired. I haven't logged in for ages, so I had to connect with customer support to renew my 2FA. They've asked for banking information, transaction
Expecting everything to go, I followed the entire HitBTC verification process with proof of funds. I then dropped 230 US...DT intending to purchase a coin. When I attempted, though, I found the coin to be off-limits for trading. Not really important; I would simply want my money back. The true issue th
"Thank you for resolution."
Though I have been using HitBTC for some time, lately I come upon a major p...roblem. One of the cryptocurrencies I possessed vanished from view without
In 2017, I purchased a significant amount of Dogecoin on HitBTC, which later grew in value to approximately ₺6.2 million.... However, I lost everything due to their so-called "storage fees." My coins were sold off in increments of 4,000 without my consent, leaving me with only ₺620,000. Even this remai
Hey there, fellow traders, I'm sharing this to prevent anyone from falling into the same trap. I hadn't logged into my H...itBTC account for years, and there was about $100 sitting there. Now, gentlemen, from 2018 to 2023, nobody touched that sum. However, come 2024, they decided to start deducting $30
I've held a small amount of Ripple coin on HitBTC since almost 2017. I've accessed my account approximately 6-7 times th...roughout the years, and on each occasion, my balance stayed consistent. But, the last time I looked at my account, all my money was gone. I sent them an email, and their reply was
As someone who has recently dealt with a pending transaction on the HitBTC exchange, I strongly advise you to exercise c...aution before trading on the same platform. I was unable to transfer a $5,000 coin to another exchange for a $10 fee despite paying a $15 network fee for a 3-minute transfer time.
HitBTC is a cryptocurrency exchange founded in 2013 that provides spot trading, margin trading, futures trading, and digital asset management services. The platform supports hundreds of cryptocurrencies and trading pairs and is designed for both retail and professional traders. HitBTC offers advanced trading tools, APIs, and a multi-asset trading environment.
Customer Support Email: [email protected]
Customer Support Phone: +371 63000297700
HitBTC operates in the cryptocurrency exchange and digital asset trading industry. The platform enables users to buy, sell, trade, and manage cryptocurrencies through web-based and mobile services.
User sentiment toward HitBTC is largely negative. Common complaints focus on withdrawal delays, account verification issues, customer support responsiveness, and access to funds.
If you’ve experienced issues with HitBTC, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
