I am writing to report what I consider fraudulent and unfair behaviour by HitBTC regarding so‑called inactivity fees that were deducted from my account without any clear notification or consent, and to inform you that I have escalated this matter to the relevant consumer authority. I am based in Ind...
For the past two days, I have been completely unable to access my HitBTC account either through the mobile app or the website. Whenever I try to log in, I repeatedly receive the error message: “The server cannot establish a secure connection.” What is even more concerning is that when I attempt to ...
HitBTC seems to be completely unreliable. I've been strung along for weeks with customer support. My username and password are valid. My 2FA token has expired. I haven't logged in for ages, so I had to connect with customer support to renew my 2FA. They've asked for banking information, transaction ...
Expecting everything to go, I followed the entire HitBTC verification process with proof of funds. I then dropped 230 USDT intending to purchase a coin. When I attempted, though, I found the coin to be off-limits for trading. Not really important; I would simply want my money back. The true issue th...
"Thank you for resolution."
Though I have been using HitBTC for some time, lately I come upon a major problem. One of the cryptocurrencies I possessed vanished from view without ...
In 2017, I purchased a significant amount of Dogecoin on HitBTC, which later grew in value to approximately ₺6.2 million. However, I lost everything due to their so-called "storage fees." My coins were sold off in increments of 4,000 without my consent, leaving me with only ₺620,000. Even this remai...
Hey there, fellow traders, I'm sharing this to prevent anyone from falling into the same trap. I hadn't logged into my HitBTC account for years, and there was about $100 sitting there. Now, gentlemen, from 2018 to 2023, nobody touched that sum. However, come 2024, they decided to start deducting $30...
I've held a small amount of Ripple coin on HitBTC since almost 2017. I've accessed my account approximately 6-7 times throughout the years, and on each occasion, my balance stayed consistent. But, the last time I looked at my account, all my money was gone. I sent them an email, and their reply was ...
As someone who has recently dealt with a pending transaction on the HitBTC exchange, I strongly advise you to exercise caution before trading on the same platform. I was unable to transfer a $5,000 coin to another exchange for a $10 fee despite paying a $15 network fee for a 3-minute transfer time. ...
The withdrawal transactions are always stuck in a pending/on hold state. Despite forking over a $15 network fee for a blockchain that's supposed to complete transfers in 3 minutes, we're still unable to move our $5,000 worth of coins to another exchange, even after paying an additional $10 fee. It's...