My Uber Ride Payment Confusion. Overcharged and Unable to Resolve

Yusuf
Uber
June 18, 2024 5:26 PM56

I called an Uber as a passenger and selected cash payment. The car arrived, and I reached my destination. The fare was 44 ₺. I gave the driver 50 ₺, but he said he didn't have change. I then suggested paying through the app, which he agreed to. I gave him the 50 ₺, but the driver entered only 5 ₺ as collected in the app. As a result, the app is now asking me to pay an additional 39 ₺. I reported my complaint to Uber, but they only sent me 9 ₺. The Uber app is still requesting 39 ₺ from me. I'm trying to contact Uber to explain the situation, but I can't reach anyone. I've been wronged in this situation.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Uber charged me without authorization, how can I dispute the charge?

44 Complaint

Uber charged me double for the same ride, how can I get a refund?

32 Complaint

Similar Complaints

I Paid ₺310 for a ₺220 Uber Cash Ride Despite Active Discount

Selin
Uber
March 29, 2025 8:06 PM17

I recently booked an Uber ride and selected the cash payment option, but the experience turned out to be extremely frust...

I Paid Cash for My Uber Trip, but the App Showed a Lower Fare

Mesut
Uber
October 9, 2025 11:16 AM70

Today, I took an Uber Taxi ride from Pendik Marmara Training and Research Hospital to Tuzla Eflani Street. The driver, n...

Uber Taxi in Istanbul Overcharged Despite Discount Shown in App

Erdi
Uber
September 28, 2025 10:58 PM81

On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and...