I'm unhappy with my initial seat assignment on my Turkish Airlines flight, particularly because it lacks my needs. How can I change my seat after completing check-in?

On today’s Istanbul–Berlin flight, despite completing my check-in in advance, my emergency exit window seat—purchased for an additional fee—was changed at the last minute due to “operational reasons.” I have faced the same issue on my last three flights as well. I specifically paid ₺1,636 for the em...

On June 7, 2025, after my flight with Turkish Airlines from Toronto to Istanbul Airport with my husband, I noticed that one of our suitcases had a broken wheel base, detached from where it was mounted. I filed a damage report at the airport and initiated the necessary procedures, then submitted feed...

I am a 16-year-old girl. My family and I planned a trip for me to visit my uncle who lives in the United States, and my family purchased tickets for the Dulles-Istanbul flight in April 2025. The day before the flight, I confirmed my seat assignment online as seat 16H. On August 28, 2025, when I sat ...

On August 30, 2025, I purchased a ticket for Turkish Airlines flight TK4960 from Istanbul to Yüksekova through their official website (PNR: T4WTS5). The flight time was shown as 11:55, and I was initially assigned to gate G6A. However, around 10:30, the gate was changed, and I was informed far too l...

Although I made extra seat selections on the flight I purchased from Turkish Airlines, the company changed the aircraft on the last day to accommodate more passengers and completely disregarded the extras that we, as passengers, had paid for and were supposed to benefit from—without offering any ref...

I purchased a connecting flight from Istanbul to Lima with Turkish Airlines. I paid extra to select my seats. The itinerary was with Turkish Airlines to Bogota and then with LATAM Airlines to Lima. I called Turkish Airlines customer service to confirm if my luggage would be transferred, and they ass...

Hello everyone, I bought a ticket from Turkish Airlines and paid an extra ₺150 for a window seat. However, when I went to check in on the day of the flight, I saw that Turkish Airlines had moved me to a middle seat and removed me from the window seat I had paid for. The ₺150 I paid was not even visi...

The so-called “ticket exchange campaign” announced by Turkish Airlines is all for show. It is not possible to change tickets neither on the website nor on the mobile application. I have been trying to change my ticket for about 16 hours. I want to change my Istanbul-Ankara TK2174 flight dated April ...

I’ve never experienced such unprofessional service as I have with Turkish Airlines. Even if you book seats next to your friends, the seating arrangement can be changed at their whim. They don’t care if you’ve paid extra for those seats – they’ll still move you and then offer alternative seats with a...

On May 20, 2024, I booked round-trip tickets from Düsseldorf to Istanbul for myself, my spouse, and my baby, carefully selecting seats in the front rows to ensure a more comfortable journey. The flight is in October 2024, and we made an early reservation specifically to choose seats that would help ...

I never expected this from Turkish Airlines, and I can't understand how they were voted the best airline in Europe. I purchased tickets for a round trip from Munich to Ordu (18.08.2024 - 26.08.2024) for myself and my two children, aged 9 and 11. I reserved our seats in advance, but we were not given...

For our international flight on August 22, we booked tickets on July 18 and paid approximately $120 USD to select seats for three people. However, despite having accumulated miles, we haven't been able to use them to purchase flights or even to select seats. On August 13, I decided to check our seat...

On 21.07.2024, I had a flight from Athens to Istanbul Airport. I am a THY Elite Plus member, which is part of the Star Alliance group. The flight was operated with a Boeing 777-300 aircraft. I paid ₺798 for an 'Emergency Exit Seat with Extra Legroom' due to my height of 1.93 meters. However, upon bo...

On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buying the ticket, I selected my seat and paid for it. However, until the day of the flight, the seat I paid for kept changing. My seat number changed 4-5 times, and I couldn't sit in ...

I am a passenger on Turkish Airlines flight TK 700 to Sharm El Sheikh. On July 16, 2024, while boarding with my family, I discovered that our seat numbers had been changed. This situation is unworthy of Turkish Airlines or any flag carrier. Despite my 10-year-old daughter having a ticket linked to m...

I bought a plane ticket from THY a week in advance. I tried to do an online check-in, but I was told there were no available seats. It's really hard to understand. There was no suitable seat for me on the plane I paid for. It turns out that the airline sells more tickets than the number of seats und...

I arrived at Istanbul Airport around 17:00 for the 20:15 flight to Bishkek on 05/07/2024. I bought my ticket quickly. The boarding time for the Turkish Airlines Bishkek flight, as shown in the attached photo, was 19:15, but the gate number was not listed on the ticket. While checking the flight info...

I live in Antofagasta, Chile. My wife and my 5-year-old child, who has been diagnosed with autism, and I had to travel to my family in Izmir. Due to the transit visa requirements in Europe, we decided to fly with Turkish Airlines for the first time and bought Sao Paulo - Istanbul tickets. Because th...

Good day, I am O*** O******. On July 1st, we boarded the Istanbul-Konya flight. There was a heated argument between the flight attendants and passengers over seating. The cabin chief, Ms. G****, scolded and yelled at the passengers like they were children. Then it was our turn, and as a family of fo...

I have a flight scheduled for tomorrow with my daughter who is not even two and a half years old. The seats assigned to us have an aisle separating us. When I contacted Turkish Airlines customer service, they told me that I could pay for seat selection to change this illogical arrangement. As if it ...

Hello, On April 24, 2024, I purchased a plane ticket from Istanbul Airport to Hatay Airport. To avoid any issues, I paid extra to book seats next to my spouse. Yesterday, I received a message stating that my seat had been changed due to operational reasons. When I checked the plane, the back sectio...

Following my complaint 27604613, my wrongly issued ticket was changed to a free ticket. Now, I want to use it for a flight from Amsterdam to Ankara. However, THY is telling me to go to the closest sales office. There is no sales office in the Netherlands. It is unacceptable that I cannot make a book...

Below is the complaint letter I sent to the company about Turkish Airlines. I submitted this complaint, and a few days later, they responded saying the complaint is not on my behalf and to send it with a power of attorney. I paid for this ticket,it's a shame. I am O***, I bought this ticket, but ...

On April 13, 2024, I purchased two tickets from Turkish Airlines for a flight from Istanbul to Diyarbakir on June 13, 2024. I also paid for two adjacent seats in business class and completed the booking with assigned seat numbers. Three days before the flight, I received an email informing me that o...