I bought a plane ticket from THY a week in advance. I tried to do an online check-in, but I was told there were no available seats. It's really hard to understand. There was no suitable seat for me on the plane I paid for. It turns out that the airline sells more tickets than the number of seats under the name of overbooking to make money. They sell non-existent seats to people for money. When this strategy backfires, they shamelessly direct people to the exit seat without any guilt. Just to make a little extra money, they gave me an exit seat. I didn't pay any less than any other passenger there. I have as much right as they do. I absolutely do not find this situation acceptable. Please do not call the act of making money by putting people in a difficult situation overbooking. Everyone knows how to make money this way in this world. Only some do not resort to this way because of their humanity.
THY overbooks flights and does not allow online check-in. Additionally, their staff provides misleading information, causing confusion and inconvenience to customers. They think offering money can compensate for all this trouble. Despite purchasing my ticket months in advance, I was not allowed to c...
Despite having all my information correct on the ticket I purchased in my name, there was an error in the name section due to the computer's auto-fill feature. Instead of correcting this issue, which was noticed during check-in an hour before the flight, my seat was canceled and resold to me at a mu...
Hello, I was purchasing a direct flight ticket from THY and was about to proceed to the payment section when I noticed a message stating, "Your transfer will be handled by a different company." Curious about what this meant, I went back a step to look for more information. Unable to find any, I pro...
I purchased a two-person plane ticket and seat selection with THY, but when I tried to check in, I was assigned a different seat number than the one I had previously purchased. The seats that were supposed to be next to each other were given in separate locations. I contacted customer service multip...
THY misleads its passengers by offering 'seat reservations' for a fee before check-in, but it's all an illusion. Here's what happened: I instructed the agency to purchase seats for our return flight with my spouse using PNR v n d h z c. The agency confirmed that they sold us seats 12J and 12K on the...
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