My SunExpress flight was canceled today at the last minute without warning or refund. What is the best way for me to act now?

On March 10, 2025, my Izmir–Munich flight (XQ976) and on March 17, 2025, my Munich–Izmir return flight (XQ977) with SunExpress were both canceled. It has now been seven months, yet I have not received a refund of €189 to my credit card, nor have I been offered an alternative flight. I have called S...

On August 20th, I called Sunexpress customer service to change the flight date of our ticket, numbered APTW8W. This ticket, for two people, was purchased through Yiğit Agency in Germany. During the ticket change, €77.30 was paid to Sunexpress customer service via mail order from my account with the ...

On June 21, I was scheduled to fly with SunExpress from Malpensa Airport to Antalya. However, due to what I can only describe as extremely unprofessional and disorganized operations, I—and several other passengers—were unable to board the flight, even though the plane took off at the scheduled time....

On 28 June 2025, despite the scheduled date of my Sunexpress flight to Jordan, the flight was suddenly cancelled, and my refund has still not been processed. I purchased my round-trip ticket to Jordan in May for 4300₺. Due to increasing safety concerns in the region, I requested to change my destina...

I am a German citizen. My SunExpress flight XQ837/XQ994 from Beirut (BEY) to Hannover (HAJ) scheduled for June 28, 2025, was canceled. My reservation number is F4NS32, and my PNR code is U3T9A4. I tried to submit a compensation request through the airline’s official website, but the system fails to ...

I had to cancel my flights (Adana–Izmir on 07.05.2025 and Izmir–Adana on 11.05.2025) due to my daughter's health issues. On 02.04.2025, I contacted SunExpress customer service. I was informed that by upgrading my ticket package for an additional fee, I could cancel the flights and receive a full ref...

I purchased round-trip tickets from SunExpress Airlines for a Brussels–Ankara–Brussels journey. However, just days before our departure, SunExpress unilaterally changed our return flight, not just to a different airport, but to a completely different city in another country—Düsseldorf. This last-mi...

SunExpress Airlines has an approach of carrying thr passanger first and luggage a few days later. Very poor communication, lost a lot of hours to track a single luggage. Flight from Zurich to Izmir. It seems this not the first or last, have seen a fee people in the same situation for the 3rd time in...

I bought a round trip flight ticket from Erzurum to Izmir on 07.04.2025 from a company called Sunexpress Airlines. The ticket fee was deducted from my account immediately, but a few days passed and there was no ticket information or refund. I checked my email inbox and spam folder multiple times, th...

On March 10, 2025, I had a scheduled flight from Berlin to Izmir with SunExpress. However, due to a strike at Berlin Airport, all flights—including mine—were canceled. The issue? SunExpress never notified me. I didn’t receive a single email, SMS, or call informing me that the flight was canceled. I ...

Dear SunExpress Customer Service, On February 20, 2025, I traveled from Izmir to Dubai on flight XQ 898. Upon arrival, I discovered that my checked baggage was missing. I immediately reported this to the lost baggage department at the destination airport, where I was informed that my luggage was ne...

I have been stranded in Izmir for three days due to bad weather, waiting for my SunExpress flight. My travel agency booked me on a 6:15 AM flight, but when I arrived at the airport, I was shocked to learn it was canceled—with no email, no message, and no warning. Dozens of passengers were left in th...

I purchased a SunExpress ticket through Gotogate, but my flight was canceled due to a lack of disability services. Since the airline could not provide the necessary accommodations, I requested a refund, which SunExpress approved. However, five months have passed, and I still haven't received my mone...

I had a flight with SunExpress Airlines, a joint venture of Lufthansa and Turkish Airlines. I handed over my check-in luggage fully closed, but when I received it back, it was open, and my valuable belongings were stolen. Items missing from my bag include a JBL Clip 5, an Apple MagSafe 3 cable, a 96...

On January 31, 2025, I attempted to purchase a ticket through the SunExpress mobile app. After entering all the required information and proceeding with payment, I received an error message. However, when I checked my bank transactions, I saw that the ticket price had been deducted from my card. Wh...

On January 17, 2025, at 22:00, I flew from İzmir to Abu Dhabi with SunExpress, and upon arrival, I discovered that my luggage was completely broken from one side to the other. This was a huge disappointment, especially since I have always trusted and used SunExpress for my travels. I expect immedia...

On January 22, 2025, I flew with SunExpress Airlines on a Dubai to Izmir flight with a layover in Antalya. At Dubai Airport, I checked in two pieces of luggage, expecting to retrieve them in Izmir. However, upon arrival, I was informed that one of my bags was left behind in Antalya and would be deli...

While booking my ticket with SunExpress, the system showed that standard seats under Suneco+ were free. I couldn’t proceed without selecting a seat, so I chose seat 2A, which was marked as free. However, I was later charged €20 for the selection. When I raised a complaint, I was told, “Passengers w...

Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...

My brand-new suitcase was completely damaged during a SunExpress flight. Upon noticing it immediately after retrieving it, I went to the lost and found desk to report the issue. However, I was told they couldn’t even file a report due to their procedures. This response was both illogical and deeply ...

Today, I tried to generate an e-invoice for my future flight with SunExpress to submit to an official institution. Despite my repeated efforts, I was unable to contact customer service for assistance. I spent an entire day—over 10 hours—trying to reach a representative, only to be met with endless ...

On December 19, 2024, my SunExpress flight XQ8354 from Çukurova Airport to Yenişehir Bursa Airport, which was supposed to depart at 8:40 AM, faced a delay of two hours, followed by an additional four-hour delay, and ultimately was cancelled. We were left in the dark about these changes, resulting in...

On December 9, 2024, I handed over my luggage in perfect condition in Milan, but upon arrival at Izmir Airport, I received it damaged. I immediately reported the issue to the SunExpress desk, where I was given an unsigned paper and told to file my claim online. However, the website does not accept ...

My friends and I recently attempted to book SunExpress tickets for the İzmir-Berlin route. During the process, two of my friends were charged incorrectly. One was charged twice, and the other once, even though the transactions didn’t result in successful bookings. Despite contacting SunExpress, no r...