On January 31, 2025, I attempted to purchase a ticket through the SunExpress mobile app. After entering all the required information and proceeding with payment, I received an error message. However, when I checked my bank transactions, I saw that the ticket price had been deducted from my card.
When I contacted customer service, they told me that the ticket price had increased at that exact moment, so my payment didn’t go through. Instead of issuing the ticket, they assured me that my money would be refunded within 7 business days. I explained that I still needed the ticket, and without a refund, I couldn’t rebook. Their response? “There’s nothing we can do.”
As of now, I have neither my ticket nor my money back, and SunExpress has provided no real support. This is unacceptable! I demand an immediate refund or the ticket I paid for. SunExpress, resolve this issue now!
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
I am writing to bring to your attention a serious issue regarding a transaction I made on December 4, 2024. After completing the payment step for my SunExpress Airlines ticket purchase, I received an error notification on the screen stating, "There was an error in the payment record". Despite this, ...
I am absolutely furious with SunExpress! I tried to buy a ticket directly from your official website, but a system error occurred. The ticket wasn't issued, but the payment was still debited from my account! I immediately contacted customer service, and they assured me a refund would be processed. ...
I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...
For days now, I haven’t been able to search or book tickets through SunExpress.com—the website simply doesn’t work. Every time I try to check flights, it gives me the same error message: “An unexpected error occurred.” I thought this might be a temporary glitch, but the issue has been ongoing and un...
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