On 28 June 2025, despite the scheduled date of my Sunexpress flight to Jordan, the flight was suddenly cancelled, and my refund has still not been processed. I purchased my round-trip ticket to Jordan in May for 4300₺. Due to increasing safety concerns in the region, I requested to change my destination, suggesting an alternative such as Bosnia.
However, Sunexpress customer service—despite my 7 attempts to resolve this—demanded an additional 1600₺ penalty for this route change. This makes no sense because a new Bosnia ticket today costs 3600₺, far less than my original booking. Why should I pay extra when my original flight was cancelled for reasons beyond my control?
With only 3 days left before my planned departure, my entire travel plan is still uncertain. The financial loss and stress this has caused are unacceptable.
I request a full refund for the cancelled Jordan flight or a free rebooking to an alternative destination of my choice without penalties. Please resolve this issue within 14 days. After this ordeal, I will never purchase another Sunexpress ticket again.
On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense. I showed the s...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight...
I purchased round-trip tickets from SunExpress Airlines for a Brussels–Ankara–Brussels journey. However, just days before our departure, SunExpress unilaterally changed our return flight, not just to a different airport, but to a completely different city in another country—Düsseldorf. This last-mi...
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