I purchased a SunExpress ticket through Gotogate, but my flight was canceled due to a lack of disability services. Since the airline could not provide the necessary accommodations, I requested a refund, which SunExpress approved. However, five months have passed, and I still haven't received my money.
Whenever I call SunExpress, they insist that the refund has been processed. But when I contact Gotogate, they claim they haven't received any payment from SunExpress. I am stuck between the two companies, and neither is taking responsibility. This is completely unacceptable—I have waited far too long for my money.
I demand an immediate refund and an explanation for this delay.
I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
I purchased tickets from SunExpress, and the payment was successfully deducted from my account. However, I did not receive any ticket information. After contacting customer service, I was informed that the refund would be processed within three business days. It has now been six days, including the ...
On March 10, 2025, my Izmir–Munich flight (XQ976) and on March 17, 2025, my Munich–Izmir return flight (XQ977) with SunExpress were both canceled. It has now been seven months, yet I have not received a refund of €189 to my credit card, nor have I been offered an alternative flight. I have called S...
On October 25, I made a reservation with SunExpress Airlines and paid via my bank card. Shockingly, on October 26, I noticed that I was charged twice for the same ticket. Despite waiting the suggested 7 business days, I still have not received my refund. I contacted customer service multiple times, ...
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