I had to cancel my flights (Adana–Izmir on 07.05.2025 and Izmir–Adana on 11.05.2025) due to my daughter's health issues. On 02.04.2025, I contacted SunExpress customer service. I was informed that by upgrading my ticket package for an additional fee, I could cancel the flights and receive a full refund. However, when I called again on 21.04 and 25.04, I was given completely different information. I was told I could only cancel and receive a partial refund or reschedule the flight. Feeling stuck, I had to cancel and accept a refund that was much lower than expected. On 26.04.2025, I called again and was told that I actually could have upgraded and received a full refund – just like the first agent had said. Due to these contradictory and misleading explanations, I was financially and emotionally affected. I am aware that all calls are recorded. I kindly request that the recordings be reviewed and that my grievance be resolved accordingly.
I contacted SunExpress customer service on December 4, 2024, at 11:00 AM to reschedule my flights: Izmir-Berlin on December 7 (11:50 AM) and Berlin-Izmir on December 10. The agent informed me I could reschedule by upgrading to the Sun Classic package and paying an additional fee of around 300-400₺. ...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
I bought a flight ticket from Sunexpress airlines on April 29th for a flight from Izmir to Milan. Unfortunately, my doctor advised me not to fly due to a threatened miscarriage during my pregnancy. When I contacted Sunexpress for a refund, they were not helpful, even though I provided a medical repo...
We purchased plane tickets for two with SunExpress, but due to a health issue, I was prohibited from traveling and had to cancel the tickets. Our return flight was with another airline, and after we sent the necessary documents, they refunded the full amount. However, SunExpress refused to accept an...
When I booked my flight on SunExpress from Izmir to Gaziantep on March 11, 2023, I chose the "cancel guarantee" option. For this choice, I had to pay an extra fee. After some time had passed, I realized that I had bought a ticket in the wrong direction. I called the customer service number to ask to...
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