My New Suitcase Was Destroyed During SunExpress Flight

On October 22, 2025, during my SunExpress flight XQ9159, I discovered that my suitcase was broken when I arrived home. Since I did not notice the damage at the airport, I was unable to file a report at that time. Later, I contacted SunExpress customer service, but my claim was rejected on the ground...

Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...

After my SunExpress flight, my suitcase was damaged, and I filed a report at the airport. However, the follow-up process has been a nightmare. I was instructed to send an email with photos of the damage, but the response I received required an English reply. Neither my spouse nor I speak English, an...

On my flight with Sunexpress to Pristina on July 8th, I received my suitcase broken and dented in two places. A report was filed and photos were taken as requested before I left the airport. However, almost a month has passed and the only response I get is 'we will get back to you as soon as possibl...

On May 18, 2025, at 6:02 PM, I landed on a SunExpress flight from Munich and went to the baggage claim area. I waited nearly 45 minutes, only to realize my suitcase wasn’t on the belt. When I reported it to the lost baggage office, an employee eventually showed up—not with my bag on the carousel, bu...

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