On December 9, 2024, I handed over my luggage in perfect condition in Milan, but upon arrival at Izmir Airport, I received it damaged. I immediately reported the issue to the SunExpress desk, where I was given an unsigned paper and told to file my claim online.
However, the website does not accept the unsigned, unnumbered document. On December 15, 2024, I called SunExpress customer service multiple times and was assured that the paper I had was sufficient to proceed with the claim. Despite this, the system still rejects it.
I demand compensation for the damage to my luggage. SunExpress must address this issue promptly and improve their claims process to avoid such frustrating situations for their customers.
During my return trip from Munich to Izmir on November 13, 2024, SunExpress damaged my suitcase. I filed a report at the airport, and the damage was acknowledged. However, the replacement suitcase they offered was neither of the same quality nor the same color as the one they broke. I requested mone...
On November 17, 2024, I flew on the Sun Express Üsküp-İzmir flight (11:20), only to find my luggage completely damaged and abandoned with its contents spilled out. There was no one to assist, and when I called customer service, they gave a dismissive response, saying, "We’ll open a claim." Adding t...
On July 23, 2024, during my flight from Cologne to Konya with a layover in Izmir (PNR: ZADVJY), my luggage was damaged, and one of its legs was broken. Upon arrival at Konya Airport, I immediately reported the issue to the responsible staff, who examined the bag and collected the baggage tag, flight...
On October 24, I flew with SunExpress Airlines on the Milan-Izmir route. Upon arrival, I discovered my luggage had significant damage, including cracks, holes, and scratches. I promptly filed a damage report under case number 09274261. Despite following all the necessary steps, I have received no r...
Between October 15-20, my spouse and I went on an international trip. Upon returning to Izmir airport, I found my luggage damaged. The handle was bent outward and now won't close at all. We created a damage report with number 09207796, but after waiting for a long time, we received a response on Oct...
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