I had a flight with SunExpress Airlines, a joint venture of Lufthansa and Turkish Airlines. I handed over my check-in luggage fully closed, but when I received it back, it was open, and my valuable belongings were stolen. Items missing from my bag include a JBL Clip 5, an Apple MagSafe 3 cable, a 96W Apple adapter, and two pairs of sunglasses. SunExpress ground services refused to let me fill out a form or provide a damage report. The call center directed me to submit a form stating that I had not visited the missing items office, which was completely untrue, but they forced me to select that option. Yesterday, I received a response saying they are not responsible. So if SunExpress takes everything from my bag and returns it empty, is that really my responsibility? Their service is untrustworthy, and their reporting system is terrible. If you are flying with them, avoid checking in luggage because you can get stolen from!
My brand-new suitcase was completely damaged during a SunExpress flight. Upon noticing it immediately after retrieving it, I went to the lost and found desk to report the issue. However, I was told they couldn’t even file a report due to their procedures. This response was both illogical and deeply ...
On 23.06.2025 Monday at 22:30, I traveled from İzmir to Cologne with Sunexpress. I checked in my backpack, which contained my clothes. When I retrieved my luggage in Cologne, I was shocked to find my backpack completely deformed and all my clothes torn beyond use. Since it was 4 a.m. and I was trave...
On May 18, 2025, at 6:02 PM, I landed on a SunExpress flight from Munich and went to the baggage claim area. I waited nearly 45 minutes, only to realize my suitcase wasn’t on the belt. When I reported it to the lost baggage office, an employee eventually showed up—not with my bag on the carousel, bu...
On June 22, 2024, I was on a Sunexpress flight from Düsseldorf to İzmir at 15:05, and we were kept on the plane for 3 hours. The flight departed without our luggage, and we arrived in İzmir without them. Aside from a few apologies from the cabin crew, the airline made no further communication about ...
SunExpress Airlines broke my suitcase, and the explanation they provided afterward is attached. Such a baseless explanation is unacceptable. Flight points are being deleted, suitcases are being damaged, and the airline takes no responsibility whatsoever. I strongly advise against using their service...
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