While booking my ticket with SunExpress, the system showed that standard seats under Suneco+ were free. I couldn’t proceed without selecting a seat, so I chose seat 2A, which was marked as free. However, I was later charged €20 for the selection.
When I raised a complaint, I was told, “Passengers with Suneco+ can only select free seats from row 11 onward.” This is nowhere mentioned during the booking process. I’ve shared screenshots showing that my selected seat was displayed as free, and there was no information about row restrictions. This feels like intentional deception to charge customers unfairly.
If free seats are only from row 11 onward, why does the system show earlier rows as free? Let me guess—another “system error,” which seems to happen frequently on SunExpress’s app and website.
I demand a full refund of the €20 and a review of this misleading practice. If not resolved, I will pursue my rights through all available means. This type of trickery is unacceptable for any airline.
SunExpress is making check-in an unnecessary hassle. I booked a round-trip international flight, selected my seats, and paid a total of ₺17,000+, including all extra fees. The night before my flight, I tried to check in online, but the system wouldn’t let me. I tried again in the morning—still no lu...
I frequently travel with SunExpress, and I’ve tried to stay understanding even though they consistently assign less desirable middle seats during online check-in—clearly hoping someone will pay extra to change it. I get it; they’re a business trying to make money. But what happened on my most recent...
I booked a connecting SunExpress flight from Samsun to Antalya and then Antalya to Berlin, but I was unable to complete the online check-in. It seems like SunExpress intentionally prevents passengers from completing the check-in online, claiming a “system error,” just to charge a €5 fee at the airpo...
SunExpress Airlines made me wait at the counter for a while and then claimed that I was late. I wasn't informed about anything until I asked on my own, yet I was still blamed for whatever happened behind the counter. After waiting, I requested to speak with a manager, but I was told that there was n...
Hello, I'm extremely frustrated with SunExpress. On the "My Reservations" page, I'm unable to purchase the SunFlex3 service for my already booked flight due to a system error. The system displays an error screen without any explanation and only offers an option to accept the error. When I click "OK...
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