I purchased the EA FC 26 TOTY edition via the Epic Games Store on January 16, 2026, with my account registered in Turkey. Although the payment was successfully processed and I received the invoice and order confirmation from Epic Games, the game has not been added to my EA App library, so I cannot d...
I have been actively using my Epic Games account for approximately 5 years, and it contains many of my games. Despite having two-factor authentication enabled, my account was taken over in a very short period of time. First, I received a notification that my email address had been changed, followed ...
I no longer have access to the email address registered on my Epic Games Store account because I changed my phone number. About a year ago, I changed my phone and believed that I had also updated the number on my Epic Games account. However, since my old phone number has been completely deactivated,...
I purchased the game Hogwarts Legacy through Epic Games in July. Recently, I saw that the same game was being offered for free on Epic Games, and this situation has left me extremely disappointed. Seeing a game that I paid for being distributed at no cost shortly afterward makes me feel unfairly tre...
On November 18, I purchased Hogwarts Legacy: Digital Deluxe Edition through Epic Games. Later, on December 12, I saw that the same game was made free for all users. I have never downloaded or installed the game, meaning I have not used it in any way since the day I purchased it. I experienced a sim...
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On August 12, 2025, at 11:03 AM, my Epic Games account was taken over through an unauthorized action from a different country, and the Gmail address l...
I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, but there is no “Refund” button or any section where I can submit a refund request in my library or order details. Even though the game is marked as refundable, I cannot access the...
I purchased Hogwarts Legacy through Epic Games in June and paid $12 for the game. Recently, I saw that the same game is now being offered for free on Epic Games, and honestly, this situation feels very unfair to me. I bought the game as a paid purchase under order number a2506060755461675 linked to...
On December 11, 2025, at 9:47 PM, I made a payment via Google Pay to purchase FC 26 on Epic Games. The Google Pay transaction ID is 1864403569. Even though the charge was successfully taken from my card, two days have passed and the game has not been added to my Epic Games library. I contacted both...
Today, I purchased GTA 5 through Epic Games, but shortly afterward I decided that I wanted to request a refund. When I logged into my Epic Games account through an internet browser on my computer and went to the purchases section, I only saw the word “email,” and the “Refund” button was not visible ...
I experienced a serious level loss on my Rocket League account, which I play through Epic Games. I was at Level 93, but after exiting the game and logging back in, I saw that my account level had dropped to Level 1. This happened today at around 8:15 PM. I have not made any in-game purchases on thi...
For about one week, I have been unable to access online play in Northgard, which I own through Epic Games. While users who purchased the game on Steam can play without any issues, the Epic Games version has not received any updates and consistently produces an online error, creating a clear inconsis...
I’m filing a complaint about the disrespectful and careless attitude I experienced during my support process related to my Epic Games account. I’m currently in Moscow temporarily for a professional training program, and I normally live in Burhaniye, Balıkesir, Turkey. I want to make payments on my a...
I am writing to report the disrespectful and careless attitude I encountered during the support process related to my Epic Games account, which I use on PC. I am currently in Moscow temporarily for professional training, and my permanent residence is in Burhaniye, Balıkesir, Turkey. I want to contin...
On December 7, 2025, at 1:16 PM and 1:21 PM, two separate transactions of $11 + $11, totaling $22, were made through Epic Games/Fortnite using my card without my permission or consent. These transactions were carried out by people I do not know. The Fortnite account involved does not belong to me, a...
I previously purchased the game Mundaun on PlayStation, and later I also bought it on Epic Games. However, the game is severely broken on the Epic Games platform. The game constantly has bugs, the controls do not work properly, it freezes on the load game screen and does not progress. In addition, e...
I purchased GTA V through Epic Games, completed all installations, installed the Rockstar Games Launcher, and logged into all required accounts without any issues. However, despite all of this, the game will not launch at all. Even though GTA V appears to be running in Epic Games, the game never act...
For a long time, I’ve been trying to make purchases through the Epic Games app using Google Pay, just as I always have. Even though I have sufficient balance in my account, for nearly one month, and despite trying dozens of times, I keep receiving the error message: “We can’t complete this transacti...
On December 1, 2025, I made a payment of $7 for the game Dead Space using my VakıfBank debit card through the Epic Games Store mobile website. Even though the amount was successfully charged to my account, the game was not added to my Epic Games account and does not appear in my library. The referen...
My Epic Games PC account was taken over without my knowledge or permission on November 19, 2025, while I was serving in the military. The email address and password registered to my account were changed, and as a result, I am completely unable to access my account. I only became aware of this situat...
I purchased Battlefield 6 today through the Epic Games app for $70, but I am completely unable to access the game. The game does not launch at all, which means I cannot use the product I paid for. I believe this issue is caused by the Epic Games application itself, and that the servers may have cra...
On November 26, 2025, between 9:45 PM and 10:00 PM, while playing FC 26 through the Epic Games Launcher, I was playing a Draft mode match against AI and was leading 4–0 when the Epic Games Launcher crashed and the game suddenly closed. Because of this error, FC 26 removed me from the match and the s...
I previously added the game Bendy to my library through Epic Games during a free promotional period. It was not a limited-time trial—the game was being given away for free, and I claimed it on my account that way. About a month later, when I tried to log into my Epic Games account, I started gettin...
I requested a refund for The Last of Us Part I, which I purchased through Epic Games, and my refund request was approved. I made the payment using my Ziraat Bank debit card, and the amount was approximately $12. However, even though the refund was approved, 20 days have passed and the money has stil...