My friends and I recently attempted to book SunExpress tickets for the İzmir-Berlin route. During the process, two of my friends were charged incorrectly. One was charged twice, and the other once, even though the transactions didn’t result in successful bookings. Despite contacting SunExpress, no refunds have been issued for these erroneous charges.
To make matters worse, the ticket prices increased by ₺500 after the failed transactions, creating even more frustration. When we called customer service, we were told the sales didn’t go through, yet the payments were still processed.
This is unacceptable for an airline company. Payment system issues causing such significant inconvenience and financial loss undermine trust. I demand an immediate refund and a resolution to this issue. Such problems shouldn’t occur in the first place.
After completing all the steps to purchase a 4-person flight ticket from Gaziantep to Izmir through the SunExpress website, my card was charged, but no PNR code was generated and an error occurred. About 30 seconds later, I tried again and the same thing happened—my card was charged a second time, b...
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
I had a very frustrating experience with SunExpress on the Berlin–Izmir route. While trying to complete online check-in through their official website, I encountered a system error and couldn’t proceed. Since the online option failed, I had no choice but to check in at the airport—where I was charge...
I planned a holiday and tried to buy tickets for four people from Sunexpress for an Izmir-Bremen departure and Berlin-İzmir return. I intended to book my hotel reservations after purchasing the tickets. However, Sunexpress charged ₺40342.86 to my credit card without issuing the tickets. When I conta...
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