On December 19, 2024, my SunExpress flight XQ8354 from Çukurova Airport to Yenişehir Bursa Airport, which was supposed to depart at 8:40 AM, faced a delay of two hours, followed by an additional four-hour delay, and ultimately was cancelled. We were left in the dark about these changes, resulting in hours of waiting at the airport. This led to extra costs for me, such as buying tickets from a different airline to get to Istanbul, along with the price differences and the stress that came with the whole situation. When I reached out to the company, I was informed that only the ticket cost would be refunded, without any additional explanation provided. They stated that weather conditions in Bursa were to blame, yet the staff at Yenişehir Airport confirmed there were no weather problems. The underlying issue appears to be low passenger numbers, which the airline kept hidden. Who is going to take responsibility for the financial losses and emotional distress that this experience has caused?
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
I recently experienced significant delays on both my outbound and return flights with SunExpress Airlines, causing considerable inconvenience and frustration. On May 30, 2024, I was booked on a 10:00 PM flight to Antalya. I arrived at the airport early, only to face repeated delays. We were the last...
On November 16, 2024, at Izmir Adnan Menderes Airport, I was denied boarding for my 5:50 AM SunExpress flight from Izmir to Şanlıurfa. Along with more than 10 other passengers, I was told that check-in had closed 40 minutes before departure, and our tickets were canceled. SunExpress could have prov...
On September 4, 2024, for my 19:00 SunExpress flight from Izmir to Prague, I attempted online check-in 5 hours before departure. However, the system kept showing errors or didn't allow check-in at all. I spent 2 hours trying to complete the process while also attempting to contact customer service, ...
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