On March 10, 2025, I had a scheduled flight from Berlin to Izmir with SunExpress. However, due to a strike at Berlin Airport, all flights—including mine—were canceled. The issue? SunExpress never notified me. I didn’t receive a single email, SMS, or call informing me that the flight was canceled. I only found out by chance, and when I called the customer service number (444 0797) on March 8 and spoke to three different agents, all they said was, “It happens during busy times.”
This is completely unacceptable. According to the passenger rights section on SunExpress’s own website, the airline is required to notify passengers of cancellations and provide alternative travel options if the cancellation occurs within seven days of departure. They failed to do both.
Because of this failure, I experienced unnecessary stress, financial loss, and had to stay an extra day—covering accommodation myself. SunExpress also refuses to take any responsibility for that.
I am requesting full compensation for the damages I suffered—both financially and emotionally—as clearly outlined in aviation passenger rights.
On March 9, 2025, at 06:30 AM, I was on SunExpress flight XQ172 from Antalya to Hamburg. However, due to a strike at Hamburg Airport, the plane landed at Hannover Airport instead. During the flight, cabin crew assured us that ground staff would assist and guide us upon arrival. However, once we exi...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...
On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my c...
I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight...
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