I made a payment of 341.81 GBP on 25.05.2026 using my card ending with 0182 for an Aeroflot ticket on the Bishkek–Delhi ...route. Although the amount was debited from my account, I did not receive any ticket or confirmed booking. Later, I received a message stating that the refund process and provision
Before the pandemic, I purchased an Aeroflot flight ticket through Turna.com. Now, I can’t get my refund. The company ga...ve me a coupon, but it expired without any payment being made. Aeroflot says the refund will come through Turna.com, but I can’t reach anyone there. This lack of communication is e
Hello, on my recent Aeroflot flight from Russia to Istanbul, I saved the in-flight chocolate for my son. To our shock, h...e found a diamond-shaped bead inside the chocolate, which he choked on and expelled only by vomiting. This is deeply concerning and unacceptable for a reputable airline. I expect
We arrived at Vnukovo Airport 2 hours in advance for our VKO 11.55 departure flight. Right after check-in and baggage dr...op-off, we went through passport control without any delay. We decided to go to the plane gate and wait. There was a problem in the group in front of us. They did not agree with ea
We arrived at Vnukovo Airport two hours early for our 11:55 AM Aeroflot flight (VKO). We completed check-in, baggage dro...p-off, and passport control without any delays. We headed to the gate to wait, but a problem arose with the group ahead of us, causing a delay of about 10-15 minutes while they dea
I flew from Moscow to Adana on June 22, 2024, and discovered that my suitcase was broken and scratched in several places.... I called over an airport staff member, who took pictures of the damage with their phone and collected my contact details, promising to inform Aeroflot that same day. However, be
The tickets I bought from Aeroflot before the pandemic were converted into e-vouchers and a cash refund was approved a f...ew months ago. Despite the company's central approval, the Istanbul accounting unit does not pay fees. Completely arbitrary. Even though I received approval from Aeroflot headquart
Aeroflot, officially known as Aeroflot – Russian Airlines, is the flag carrier and largest airline of Russia. Founded in 1932, the airline is headquartered in Moscow and operates domestic and international passenger flights across Europe, Asia, the Middle East, and other regions. Aeroflot is one of the oldest airlines in the world and remains a major player in the Russian aviation industry.
Customer Support Email: [email protected]
Customer Support Phone: +7 (495) 223-55-55
Aeroflot operates in the commercial aviation and passenger transportation industry. The airline provides scheduled passenger services, loyalty programs, cargo transportation, and travel-related services through its website, mobile platforms, and airport operations.
User sentiment toward Aeroflot is mixed. While some travelers appreciate its route network and flight availability, complaints commonly focus on customer service responsiveness, refunds, flight disruptions, and baggage-related issues.
If you’ve experienced issues with Aeroflot, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
