Aeroflot

Before the pandemic, I purchased an Aeroflot flight ticket through Turna.com. Now, I can’t get my refund. The company gave me a coupon, but it expired without any payment being made. Aeroflot says the refund will come through Turna.com, but I can’t reach anyone there. This lack of communication is e...

Hello, on my recent Aeroflot flight from Russia to Istanbul, I saved the in-flight chocolate for my son. To our shock, he found a diamond-shaped bead inside the chocolate, which he choked on and expelled only by vomiting. This is deeply concerning and unacceptable for a reputable airline. I expect ...

We arrived at Vnukovo Airport 2 hours in advance for our VKO 11.55 departure flight. Right after check-in and baggage drop-off, we went through passport control without any delay. We decided to go to the plane gate and wait. There was a problem in the group in front of us. They did not agree with ea...

We arrived at Vnukovo Airport two hours early for our 11:55 AM Aeroflot flight (VKO). We completed check-in, baggage drop-off, and passport control without any delays. We headed to the gate to wait, but a problem arose with the group ahead of us, causing a delay of about 10-15 minutes while they dea...

I flew from Moscow to Adana on June 22, 2024, and discovered that my suitcase was broken and scratched in several places. I called over an airport staff member, who took pictures of the damage with their phone and collected my contact details, promising to inform Aeroflot that same day. However, be...

The tickets I bought from Aeroflot before the pandemic were converted into e-vouchers and a cash refund was approved a few months ago. Despite the company's central approval, the Istanbul accounting unit does not pay fees. Completely arbitrary. Even though I received approval from Aeroflot headquart...

Aeroflot refuses to process my E-Voucher. We bought a ticket to Tokyo, Japan, before the pandemic, and due to travel restrictions, it was converted into a voucher. The voucher states a 3-year validity from the date of the initial flight. The website mentions a 15% surcharge for voucher use and promi...