Skechers shoes I got for my daughter quickly became damaged, and customer service requested that I cover the return shipping costs. How can I avoid the return fees for warranty purposes?

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Xolvie
Xolvie Resolution Specialist October 04, 2023 3:58 pm

When faced with the need to return damaged Skechers shoes under warranty, navigating return fees can be a daunting task. However, there are steps you can take to avoid these charges and ensure a smooth return process:
• Recontact Skechers customer service, explaining your unwillingness to pay return shipping fees and requesting a shipping label provided by Skechers. It is critical to express your displeasure with the rapid shoe damage.
• If you have problems with the first customer service representative, escalate the situation by requesting to speak with a supervisor or manager. They may be better equipped to help you solve the problem.
• Inform them that you are willing to file a complaint with relevant online platforms or your local consumer protection agency if necessary.
By following these steps and standing firm on your request for a provided shipping label, you can increase your chances of avoiding return fees for warranty purposes. When you find yourself in a tough spot, you can always you’re your story in your own words here, at Xolvie.

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