I have been using my Binomo account regularly for a long time and was satisfied with the service, but I can no longer deposit money into my account. Previously, I was able to make deposits smoothly via bank transfer/EFT, but the transfer method has changed and now the system shows the warning “We couldn’t find a suitable bank account for you.” Because no IBAN or recipient name is provided, I am unable to deposit funds into my account.
In addition, when I try the bank transfer option, the transaction is rejected, and I cannot complete the deposit. I have tried depositing through online banking multiple times, but that method also fails. Despite many attempts using different methods, I have been unable to add any balance to my account through any channel.
Thinking the issue might be on my end, I even deleted my account and created a new one, but the same errors continue. As a regular user of the app, I am now unable to place trades or invest because I cannot fund my account.
I request that Binomo urgently investigate and fix this technical issue, assign me a valid bank account for deposits (IBAN and recipient name), and ensure that all deposit methods—especially online banking and bank transfers—work properly without errors.
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