Skechers GO Walk Defective – Heel Torn in Under a Year, Warranty Rejected

October 29, 1:05 am
29

In April 2025, I purchased a pair of Skechers GO Walk shoes from the Skechers store at Ankara Forum Mall. I wore the shoes a few times a week for walking. However, in less than a year, both shoes developed tears and holes in the heel area.

I took the product to the store and sent it in for a warranty inspection. About 15 days later, I received a report stating that the damage was not due to manufacturing and was classified as user error. Even though the shoes are still under the 2-year warranty, when I spoke with the store management again, they said there was “nothing they could do.”

I paid $40 for these shoes, and I cannot accept that they’ve become deformed in such a short period without any help offered under warranty. I request that the product be replaced or refunded.

skechers-go-walk-defective-heel-torn-in-under-a-year-warranty-rejected-1.jpg
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Skechers Customer Service Ignores Early Wear and Tears in Shoes

January 31, 2024 11:48 am
138
Skechers Customer Service Ignores Early Wear and Tears in Shoes
Skechers Customer Service Ignores Early Wear and Tears in Shoes
Skechers Customer Service Ignores Early Wear and Tears in Shoes
Skechers Customer Service Ignores Early Wear and Tears in Shoes
+3

I Face Stitching and Tearing Issue with Skechers GO Run 7.0 Shoes

August 16, 5:42 pm
13
I Face Stitching and Tearing Issue with Skechers GO Run 7.0 Shoes
I Face Stitching and Tearing Issue with Skechers GO Run 7.0 Shoes
1
Emre is completely dissatisfied with the result

Skechers Refused to Replace My Shoes That Tore After a Few Months of Use

May 26, 3:40 pm
35
Skechers Refused to Replace My Shoes That Tore After a Few Months of Use
Skechers Refused to Replace My Shoes That Tore After a Few Months of Use
Skechers Refused to Replace My Shoes That Tore After a Few Months of Use
Skechers Refused to Replace My Shoes That Tore After a Few Months of Use

I Face Warranty Rejection for Skechers GO Run With Interior Wear Issue

Atakan
October 04, 7:33 pm
10
I Face Warranty Rejection for Skechers GO Run With Interior Wear Issue

I Face Severe Heel Deformation In Skechers Summits Shoes After 4 Wears

August 10, 12:54 pm
2
I Face Severe Heel Deformation In Skechers Summits Shoes After 4 Wears
Report a Similar Issue