On August 21, I purchased a pair of Skechers Track – Leshur shoes (EU 41) on Amazon. By mistake, I shipped the item on August 28 to Olka Spor ’s warehouse using Skechers’ own return code (RMA2875200) via Hepsijet (received by: a** a**).
I realized the mistake on September 1, immediately called Skechers customer service, explained all the details, and requested that my product be returned to me.
Over the next ~5 weeks, I was repeatedly stalled by the company. First I was told “we’ll get back to you,” then I received vague updates like “we couldn’t find the product,” and most recently “we can see in the system that we can deliver,” without any clear plan. At no point was I given a concrete solution, a shipment date, or a tracking number. During this time, my Amazon return window expired, and my personal property—worth ₺4,300—has been wrongfully held by the company.
I demand that Olka Spor immediately ship my Skechers Track – Leshur shoes back to my address, at no cost. Otherwise, I will file with the Consumer Arbitration Committee for a refund of the product’s value with legal interest.
On December 21, 2024, I purchased a pair of shoes from the Skechers online store. Unfortunately, I had to return the product and followed the proper procedure to send it back. However, my refund request was denied. To make matters worse, the product was mistakenly delivered to an unknown person at a...
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Dear Skechers Family, Despite having a document approved by the Consumer Arbitration Committee, many months have passed, yet I still cannot purchase the shoes I desire. Additionally, I have received no response to my messages. Initially, I chose to buy the shoes I wanted from your store, but when a...
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