On February 20, 2024, I purchased a Polaroid pld 4155/S/X 807 5517145 model (Product code: gu036546) sunglasses from the Atasun store in Ümraniye Canpark Mall. My sunglasses broke, and since they are still under warranty, I applied to the store requesting a refund or replacement. After receiving a m...
I experienced repeated service failures at the Atasun Optik store in Antares Mall, directly affecting my rights as a consumer. Although I was told my prescription glasses would be ready in 5 days, the store did not check incoming shipments on time, leaving my orders waiting in the store for days wit...
I purchased a pair of Prada Marc prescription glasses from Atasun Optik’s İzmir Hilltown branch over a year ago. Shortly after, I began experiencing issues such as frame bending, widening from the sides, and breakage in the plastic screw section. When I brought the product to the store, it was repla...
At the beginning of August I went to the Atasun Optik Buyaka Shopping Mall branch to have the lenses of my Tom Ford glasses replaced and paid ₺2,000 by credit card for the service. While fitting the lenses, the staff forced the lens in, cracked the frame, and scratched the replacement lens. Addition...
On July 12, 2025, I purchased Ray-Ban model rb2140 glasses from Atasun Optik. Only two weeks after buying the product, during my third use, small paint chips appeared on the temples and frame. On September 7, I sent the product for inspection, but it was rejected with the claim of user error, and no...
My Ray-Ban RB2140 sunglasses developed issues within the first year, including a change in color tone on the temples and flexibility problems. I purchased the product from Atasun Optik, and since it is under a 2-year warranty, I sent it in for service twice and also contacted customer service (444 6...
I purchased a Ray-Ban RB4147 model pair of glasses from Atasun Optik. Within at most one month of purchase, two separate spots on the frame became dull, and this issue has become a constant problem that does not go away. I was informed that my glasses had a 2-year warranty. To resolve the issue, I r...
The screw connecting the left temple of the Ray-Ban glasses I purchased from Atasun Optik has been constantly loosening since the day I bought them. I repeatedly went to the store to have it tightened, and each time I was told it wouldn’t loosen again, yet the issue persisted. Eventually, the screw ...
On June 22, 2025, I purchased an optical frame from the Atasun Optik store at Sur Yapı AVM. Without ever using the product, I noticed that the frame was oxidized and stained when I took it to an optician to have the lenses fitted. I immediately reported the issue to Atasun Optik, and the product was...
I bought two pairs of glasses from Atasun Optik and left them in the car, inside their cases. For some reason, one of them melted, and the warranty department refused a replacement, claiming it was user error. Fine, let’s say it was user error—then why didn’t my other Mustang glasses melt as well? Y...
Hello, On May 15, 2025, I purchased two boxes of lenses and contact lens solution from the Sakarya Çark Caddesi branch of Atasun Optik. Each box contained six lenses, meaning I purchased a total of 12 lenses. However, within a short time, the center of eight lenses became scratched and torn, renderi...
On the evening of May 23, 2025, I bought a pair of Ray-Ban sunglasses from the Atasun Optik store at Osmaniye Park 328. The product was quickly handed to me after being pulled from a stack without proper inspection. When I got home, I noticed damage on the sunglasses. The next day, I returned to the...
On February 20, 2024, following an eye examination, I was issued a prescription for eyeglasses with prescription number 98848752. On February 28, 2024, I had my glasses (lenses and frame) made and delivered by Atasun Optik located in Polatlı Kartaltepe AVM. As seen in the attached images, some deter...
I bought a pair of sunglasses from the 'Atasun Optik' online website and paid ₺4,784 for them. The cargo package was delivered to me, but when I opened it, the sunglasses were missing. Unfortunately, I didn’t record a video while opening the package. I reported the issue to the company, but they ref...
I contacted Atasun Optik that sent the wrong product and requested a replacement, along with submitting a return request. They told me the issue had been noted and was being processed, but instead, they issued a direct refund. Now the product I originally wanted is out of stock. I've been waiting fo...
"Thank you very much"
I placed two separate orders (Order No: S010283628 and S010283628) at your Mall of Istanbul branch on April 27, 2025. Although I was initially informe...
Atasun Optik is a complete regret. It's an inadequate brand. Even though I went four times for the problem with my expensive glasses, it could not be fixed in any way. Store employees are inadequate and very disrespectful. I will file a complaint wherever necessary. Even though I heard the same comp...
We have been loyal customers of Atasun Optik for many years, purchasing eyewear for myself, my spouse, and more recently, for our children. In 2023, we bought a pair of prescription glasses for our daughter. Unfortunately, by 2024, the frames had begun to peel. The product was replaced under warrant...
I bought a pair of Burberry sunglasses from Atasun Optik on January 17th. By April, I noticed numerous scratches on the frame, even though I had worn the sunglasses no more than twice. I requested a replacement, repair, or refund, and Atasun Optik sent the product for inspection on April 11th. The i...
I’ve probably bought around 10 pairs of glasses from Atasun Optik, including both prescription and sunglasses due to my vision needs. Recently, I replaced the lenses of my Silhouette glasses with special compressed lenses and also purchased a pair of Prada glasses. After the lens replacement, my Sil...
Based on my recent experiences, I invite anyone who is considering buying glasses from Atasun Optik to think again. Just because the brand is a big name doesn't mean it will have the same success in customer service or product quality. I noticed scratches on the lenses and defects in the frames of t...
In March, I brought my Ray-Ban glasses to the store for inspection due to discoloration on the frame. After inspection, I was informed that the discoloration was user-related, supposedly caused by exposure to sunscreen, cologne, or similar substances. I am attaching a photo of my glasses, and I find...
I used to rely on Atasun Optik in Kahramanmaraş for my eyeglass needs. After moving to Istanbul, I visited the Atasun branch in Emaar for new glasses, but none of the employees seemed interested in helping, as they were all focused on selling sunglasses. Frustrated, I left and later contacted Atasun...
