I am addressing this complaint to Studocu regarding the handling of my personal and payment data. My Studocu account, re...gistered under the email address pau***[email protected], was deleted by me today and I also cancelled my subscription. Despite this, my payment card is still stored in your system and
I have been experiencing a problem with the document search feature on Studocu’s website when using Google Chrome. Since... Tuesday, whenever I search for study materials, the system brings up completely irrelevant documents that do not match what I am looking for, which makes it very difficult for me
I registered for a Studocu annual plan trial, but after the trial period I no longer had any need to continue using the ...service. However, I forgot to cancel the subscription in time and was charged 918.000 VND for the annual plan. Immediately after noticing the charge, I canceled the plan and have n
I found Studocu through Google and started a 15-day free trial on December 5, 2025. On the same day, I deleted my accoun...t. Despite this, on December 4, $12 USD was charged to my credit card without my knowledge or consent. I absolutely do not accept being charged while my trial period was still acti
I signed up for the 1-month free Premium trial on Studocu, expecting that I would be notified before any charge was made... to my account. However, without receiving any email, SMS, or notification, Studocu charged me 360₺ directly. This deduction was completely unexpected since I was not informed that
I registered for the 1-month free Studocu Premium trial and expected to be notified before any payment was taken. Howeve...r, once the free trial ended, Studocu charged 360₺ directly from my account without sending me any email, SMS, or notification. At no point did I receive a reminder that my trial w
I signed up for the 1-month free Premium trial on Studocu, expecting to be notified before any payment was taken. Howeve...r, once the free period ended, 360₺ was automatically withdrawn from my account without any email, SMS, or notification informing me that the subscription would renew. This situat
I recently discovered that Studocu withdrew money from my account without my knowledge or permission. I never approved t...his payment, nor did I receive any prior notification by email, SMS, or message. As a university student, every amount in my budget is important, and this unauthorized withdrawal c
I subscribed to Studocu with the expectation of a trial period, but when the trial ended, I was not notified by email, S...MS, or phone call. Without any warning, the full subscription fee was withdrawn from my account. This lack of transparency is unacceptable and has caused me unnecessary stress. As
I started using Studocu only as a trial and logged in for just a couple of days to see how the platform worked. However,... once my trial period ended, the site made a direct charge to my account without sending me any notification, reminder, or consent request. Normally, every service provides multipl
I signed up for the Studocu trial to test the service and used it briefly. Without any reminder or prior notice as the t...rial end approached, my account was charged and a paid subscription started automatically. I did not consent to continue beyond the trial, and I received no email, SMS, or in-app a
StuDocu is an online learning and study resource platform operated by StudeerSnel B.V.. Founded in 2013 in the Netherlands, the platform allows students to access and share lecture notes, study guides, summaries, practice materials, and other educational resources contributed by users worldwide.
Customer Support Email: [email protected]
Customer Support: StuDocu primarily provides assistance through its online Help Center and support request system.
StuDocu operates in the education technology and online learning industry. The platform enables students to upload, share, and access study materials while offering premium subscriptions for additional features and content access.
User sentiment toward StuDocu is mixed. Many students find the platform useful for accessing study materials, while complaints commonly focus on subscription billing, account management, technical issues, and content-related concerns.
If you’ve experienced issues with StuDocu, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
