I had linked my eFootball Mobile account to my email address, but yesterday, on 12 October 2026, someone appears to have... changed the email linked to my account without my permission. Since this change, I have completely lost access to my eFootball account and can no longer log in. I am requesting th
I use a Gmail account on my Android phone and a short time ago my account appears to have been accessed without my permi...ssion. About two hours ago I noticed strange email activity in my inbox, including emails such as verification codes for changing an email address, which I did not request or initi
On 21 September I discovered that my eFootball mobile account had been hacked and I have not been able to log in since t...hen. When I try to access my account via the KONAMI ID login page, I receive an “Unable to log in. Please check your login ID and password.” error message, even though I am using m
I play eFootball on my Tecno Spark 10c Android phone using a Konami ID, and on 20 September 2026 I discovered that my ac...count had been hacked. The person who accessed my account without authorization changed the email address linked to my Konami ID, and since then I have completely lost access to my
I am an eFootball player from Kenya and my account has been hacked. On September 23 I realized that someone had gained u...nauthorized access to my account and changed the email address linked to it. Since that moment I have not been able to log in or control the account. My in‑game account/username is
I am a mobile eFootball player from Tanzania and I use an Android device. On October 3, 2026, I discovered that my Konam...i account had been hacked. When I tried to log in with my own email address, the system did not recognize my registration, and instead I saw another email address, “bananaalok631**
Four days ago my Konami eFootball mobile account was hacked. After this incident, the email address and password linked ...to my account were changed without my permission, and I lost access to the account completely. When I try to log in now, I receive an error on the screen stating “Network Error Occ
I play eFootball Mobile using a Konami ID, and today I realized that my Konami ID has been stolen and the email address ...linked to it has been changed without my permission. When I tried to log in, I saw that the email on the Konami ID login screen was different and not mine. I did not authorize any
I have a serious issue with my Konami ID account linked to Yu-Gi-Oh! on my Android phone. My Konami ID has been hacked a...nd the email address connected to my account has been changed without my permission. I originally registered the account with this email address: emmanuelola***[email protected]. Tod
On the morning of 18 September 2026, my Konami ID for eFootball appears to ...have been stolen and accessed without my permission. After this unauthorize
On 16 September 2026, my Konami ID linked to eFootball on my Android mobile phone was hijacked. Someone gained unauthori...zed access to my Konami ID and changed the registered email address to their own, “evebye***@addrin.uk,” which does not belong to me. I have attached a screenshot of the current Ko
I have been experiencing a serious problem with my Konami ID and eFootball mobile account since 26 August. When I try to... transfer my data and log in with my Konami ID, I receive error messages such as “Some data was not transferred before the process was interrupted” and “Cannot Transfer Data – Ther
Hello Konami Support Team, My eFootball mobile account linked to my Google Play profile has been stolen via a fraudulent... phishing website. After I entered my details on that site, an unknown person took over my account, completely changed my in‑game Username and the linked Konami ID, and locked me o
I have been experiencing a serious problem with my Konami eFootball account on Android for about four months. I lost acc...ess to my main account and can no longer reach my previous data and progress. Before the problem occurred, I was in the process of linking my game to a Konami ID. The linking was n
I am an eFootball 2027 player on Android and PS4 and I am having a problem with the email registered to my Konami accoun...t. Currently, the email address saved on my Konami ID is “Ilyasbarsa0**@gmail.com”, but this is not the email I want to use anymore and I am not receiving any emails on it. I would
I have been playing eFootball 2027 on mobile with my account named “Gbstar-”, but since early this year my account appea...rs to have been hacked and I have completely lost access to it. I can no longer log in or recover it using my real phone number, email and password that were originally linked to t
I have been playing eFootball Mobile by Konami and on 1 September 2026 my account was hacked without my approval. Since ...that date I have completely lost access to my account and I cannot log in or use my team anymore. I urgently need Konami to investigate my account, check the email address that was
I have an issue with my Konami eFootball account which was accessed and cha...nged without my permission. My correct Konami account email is registered w
I am writing regarding a serious problem with my eFootball/Konami account that started today around 7:30 pm. I had seen ...a Black Friday campaign and, in order to receive a reward, I provided my Konami ID and the email address I registered with, and even shared the email password. After this, my phone
I am a player of eFootball 2027 and my Konami account has been stolen. On 24/08/2026 I noticed that my email address lin...ked to the account had been changed without my permission and that there was a login from a device identified as an Infinix 50, which does not belong to me. Since this unauthorized
I am having a serious problem with logging in to my eFootball account on mobile via Apple App Store because the verifica...tion code is not being delivered to my phone. Since 28 August, every time I try to log in with two-step verification, the system says that the verification code has been sent, but
Today, 27 August 2027, I made an in‑game purchase in a Konami game on my Android device to buy the player Luis Suárez. T...he price of the player was 100 Kenyan shillings and I completed the payment via Google Play. The amount of 100 Ksh was successfully taken from my balance, as can be seen from the M
I am a Konami user and I am having a problem changing my registered email address. Today I tried to update my email thro...ugh the system, but the verification code required for the email change never arrives in my inbox, so I cannot complete the process. Because the code does not come, I am currently
Whenever I try to buy eFootball Coins, I always get the error code 3-26-0-0. Why is this happening, Konami? Please find ...a solution and help me. I have been struggling with this problem for two months and have not been able to buy eFootball Coins. I want to purchase eFootball Coins, but this error co
KONAMI GROUP CORPORATION is a Japanese entertainment and technology company founded in 1969. Headquartered in Tokyo, Japan, Konami operates in video games, digital entertainment, arcade gaming, gaming systems, and sports-related services. Its well-known franchises include eFootball, Metal Gear, Silent Hill, Castlevania, and Yu-Gi-Oh!
Official Website: www.konami.com
Customer Support Email: Konami does not provide one universal customer support email for all products and regions. Customers should use the official support channel for their specific game or service.
North America Customer Support Phone: +1 310-220-8100
Europe Customer Support Phone: +44 1753 271 888
Japan Office Phone: +81 3-6867-0573
Official Customer Support: Customers can submit inquiries through the Konami support website. Mobile game users may need to contact support through the in-game help system.
Konami develops, publishes, and distributes digital entertainment products and operates gaming-related businesses worldwide. Its services cover console and PC games, mobile applications, arcade machines, trading card games, and casino gaming systems.
Customer complaints about Konami frequently concern game performance, account security, login problems, customer support delays, and disputes involving in-game purchases. Reviews of its gaming products also mention gameplay balance, online connectivity, and the handling of account suspensions. Experiences can vary by game, platform, and region.
If you have experienced problems with Konami, including a banned account, lost game progress, missing purchases, technical errors, or unresponsive customer support, share your experience or file a complaint on Xolvie to make your voice heard and help other consumers make informed decisions.
