Konami

I am an active eFootball player on Android, and I log into the game using my Google Play account. About one month ago, my account was stolen without my knowledge, and when I logged in, I discovered that all of my players in the game had been deleted. I have invested a great deal of time and effort ...

I have an issue with my eFootball account on Android that started around 11/12/2025. I was suddenly logged out of my account and when I tried to log back in, I received a message that I had reached my transfer limit, even though I did not make any transfers. I waited for the monthly reset, but after...

I am writing regarding the loss of access to my Konami eFootball mobile account with the in‑game username “gx6.savage”. On 09/12/2025, I mistakenly uninstalled the game from my mobile device and, after reinstalling it, I was unable to remember the Konami ID and password I had used to log in. As a re...

I cannot access any of my accounts because I am facing a problem where the verification code is not being sent to my account. It has been almost thirty days without a solution. I want this issue fixed, and I do not want repeated messages anymore. I am starting to hate this game. I ask Konami to solv...

On November 27, 2025, at around 03:03 a.m., I made an in-game purchase in the Konami eFootball mobile game using my Akbank credit card. Inside the game, I received a message saying “payment failed,” but at the same time I got a notification from Akbank that $17 had been charged to my card, and the i...

I can’t log into my Konami eFootball account from my Android device. After deleting the game from my phone and reinstalling it, I tried to access my old account, but I keep getting an “ID locked” warning on the screen. I know both my registered email address and my Konami ID information, yet I still...

For about a month in eFootball, I haven’t been getting any top-tier players—such as Epic, Showtime, or Big Time—from the pack openings in the pack section. Despite this, I continued buying in-game coins with real money and kept opening packs, but the results have been far below my expectations. The...

I am unable to transfer my eFootball KONAMI account to my new device even though my account is linked and I am using the correct email and password. Every time I try to log in, I keep getting the same message saying that “some essential information may be left out.” I need assistance so I can access...

In the latest version of eFootball mobile, I experienced an issue today that left me at a disadvantage. A goal was awarded even though the ball clearly did not cross the line, and I have a screenshot of the incident. Since there is no support or complaint section within the game, I am reporting the ...

On November 20, I attempted to purchase e-football currency (in-game money) via an in-game store on my iPhone 13 using my bank card. I made a payment of 200 TL. During the transaction I received an error message and the purchase did not go through — however, the money was still withdrawn from my acc...

I haven’t been able to log into my Konami ID account with the username M*** on iOS since September 25, 2025. The screen shows a “Account not found” warning. I have tried all the basic steps such as resetting the password, using different networks, and trying on different devices, but the issue persi...

On November 2, 2025, I made a payment in the E Football Mobile game. Later, I requested a refund, and my request was approved. However, the money was never returned to my account, and in the game my MyClub balance went into the negative. Even though I contacted Konami, I have not received any respon...

I used my Gmail address to receive a Konami verification code for the Efootball game, but even though I entered my email correctly, I never received any verification or password email. I also checked my spam and junk folders, but there was no email at all. Since I don’t have another email address, I...

My eFootball account isn’t opening; if it opens at all, it stops after the Konami screen and then shows nothing. I really need access to my account. I have tried reconnecting my network, but it is not working. I also turned my phone off and on again, yet the problem continues. Please tell me what I ...

I play the eFootball game on my Vivo V29 Lite device, and ever since I started playing, I have constantly experienced a “momentum” issue in all game modes. This problem seriously affects my gaming experience. I previously contacted customer service to have the issue resolved, but I never received a ...

Since November 1, 2025, I have been unable to access my eFootball 2025 mobile account (username: ağır_4941). My account was hacked and I cannot log in despite trying all steps including password reset. I was unable to contact KONAMI customer service, so no solution has been offered. My account had i...

My KONAMI account has been taken over by someone else — my email address was changed, and I’ve completely lost access to my account. I’ve invested a lot of time and money into the game, and I don’t want all my progress to be lost. I kindly request that my account be restored and my access reinstated...

My KONAMI eFootball mobile account was hacked last night. I had made in-game purchases totaling ₺209 — one for ₺20 and another for ₺189. My account also included the player Burak Yılmaz. The account was linked to my Google account (Yu**************@gmail.com)**. When I tried to log in last night, I...

In eFootball 2025, I accidentally selected Japan as my country/region, and now I am unable to change it back to Turkey until 365 days have passed. I have been experiencing this issue since October 1, 2025, and as of November 9, 2025, I have not found any solution. I tried to change the settings thr...

Dear Konami Support Team, I am writing to request urgent assistance regarding my Konami ID account. Unfortunately, I recently lost my mobile phone, which was the only device linked to my two-step verification system. Because of this, I am unable to log in to my Konami ID. To make matters worse, the ...

On November 1, 2025, at 2:30 p.m., I accidentally made a purchase of $4 for in-game currency in KONAMI’s eFootball mobile game through the Google Play Store. I immediately requested a refund through Play Store, but I received the response: “We can’t process your refund.” In the past, I had a simila...

I used my Konami app just now to purchase some coins. I followed the usual method and signed in through my Google account. I made a purchase of 180 shillings for 260 coins, and the amount was deducted from my account balance. However, the coins did not appear in my Konami app. I would like to know w...