I placed an online order from Watsons and chose the option to pick up my products from the store. On 22.05.2026 I receiv...ed my order from the Siirt branch. The products in my order were a make‑up brush, a skin care gel and an eye serum, all unopened and in their original packaging, with no defects or
I placed an order from Kiko’s online store on March 3, 2026, with the order number 3170736925712569. Among the products ...I purchased were a liquid foundation and a glow serum. Approximately 15 minutes after applying these two products to my face, I experienced comedones, redness and swelling on my sk
On February 10, 2026, I purchased shade 101 from the Maybelline Serum Upstate series for $12. When I got home and tested... the color on my hand, I realized that it did not match my skin tone at all. I opened the product only to check the shade, and on February 12, 2026, I went to the Sakarya Serdivan
I purchased the L’Oréal Revitalift eye serum from a Gratis store about one month ago. From the very first use, the appli...cator tip has been scratching the skin around my eyes and causes pain during application. Because of this, I cannot use the product comfortably and am unable to experience the bene
Today, on 31/12/2025, I purchased a Garnier Bright Complete Vitamin C Serum Mask from a local store in Rampurhat, Birbhu...m, for 100 rupees. At night, around 11:05 pm, when I opened the packet to use it, I was shocked to find the packet completely empty, with no sheet mask inside at all. I generally l
I have been using a L’Oréal Paris eye serum, and about 1–2 weeks after I began applying it, I developed swelling under m...y eyes. This swelling has continued for about two months, and I believe it is related to the product because I did not make any other changes to my routine during this period. Alth
I purchased the Kerastase Densifique Cure Densite serum from Trendyol for $165 USD. I had been using the older packaging... of the product for about a month without any issues, but I experienced a serious problem with the new bottle I received today. Each time I tried to apply the product to my hair, i
I purchased Ducray’s anti–hair loss serum from the Kozvit store on Trendyol and have been using it for only two days. Fr...om the very first use, I noticed that my hair loss increased significantly and that residue built up on my scalp. There was no issue with the product’s packaging or ingredients, an
I received the Revolution Espresso Eye Lift Eye Serum today from the Watsons online store (Order No: 0304801259). When I... opened the product for the first time and attempted to apply it, the roll-on applicator came off, and the cream squirted directly into my eye. I had to rinse my eye thoroughly wit
"The communication and approach of the company's customer representative provided me with a good customer experience."
I purchased the Estée Lauder Advanced Night Repair Eye Matrix directly from... the brand’s official online store. After using this product for about five
On September 26, 2025, I purchased several Nivea skincare products from the Eve store, paying approximately ₺1,500 in to...tal. The items included a face wash gel, toner, acne serum, and face cream. I only had a few pimples at the time, and I bought these products based on the recommendation of the sto
On September 5, 2025, I placed an order for a Cerave serum through Dermohanem’s official website. I even received an ema...il stating that my order was “ready for shipment,” but despite waiting for a long time, the product never arrived. No tracking information was ever provided either. I was not give
I purchased the Nivea Luminous Anti-Spot Serum about 3–4 months ago from the Gratis store in Şirinevler, Istanbul, durin...g a promotional sale for around ₺300–₺350. I’ve used the product 5–6 times in total. At first, the pump mechanism worked fine, but after a few uses, the serum stopped dispensing in
On September 2, I purchased the Estée Lauder Advanced Night Repair Serum from Trendyol. My skin was perfectly smooth fol...lowing my acne treatment, and I started using this serum upon my dermatologist’s recommendation. I only used the product twice and did not combine it with any other skincare produc
Even though I used Estee Lauder Advanced Night Repair Serum two or three times, it caused breakouts and comedones on my ...skin. My skin isn't prone to breakouts or comedones. I used the recommended amount. I've never had a comedone problem in my life. I paid that much, and my dermatologist fees are ev
I purchased the Estée Lauder Advanced Night Repair Serum from the official Estée Lauder store on Trendyol (Order No: #10...444770816). I applied the product on clean skin, following the instructions and recommended amount. However, after using it just two to three times, I began experiencing breakouts
I tried Neutrogena Acne Plus protection series, and this is what my face looks like after one week of using the products... (serum, cream, cleansing gel, and tonic). My face is burning, and the irritation keeps getting worse each day. I followed all the instructions carefully and didn’t combine it with
I ordered a serum from Estée Lauder’s official store on Hepsiburada, expecting a genuine product. However, when I tried ...to verify the product using the PTS (Product Tracking System), the barcode did not show up at all. This is extremely alarming, especially considering how much I paid. I trusted the
On June 24, 2025, I purchased a 3-piece Estée Lauder skincare set from the official Estée Lauder seller on Hepsiburada. ...While the serum included in the set is properly registered in the ÜTS (Turkey’s Product Tracking System), the other two creams are not listed in the system at all. This raises seri
I purchased the Sinoz Perfect Serum Face Cleansing product (as shown in the attached photo), and despite choosing the ve...rsion that matches my skin type, it caused a severe skin reaction. After just a few uses, I developed burn-like irritation, rashes, and redness on my face. It’s unclear whether thi
I recently started using Sinoz spot cream, serum, and under-eye cream with the hope of improving my skin. But after just... two days of use, my face began to burn and swell severely. Right now, my skin feels like it’s been burned — it’s in terrible condition, and I honestly don’t know how to recover fr
I purchased Nivea’s Anti-Dark Spot Serum, along with the night and day creams, after seeing them advertised as products ...that reduce the appearance of existing spots and prevent new ones from forming. Unfortunately, my experience was completely the opposite. I initially began using these products to
I purchased an Estee Lauder serum and cream, trusting the brand’s claim that their products are suitable for all skin ty...pes. However, my experience has been anything but positive. From the moment I began using them, my skin became extremely dry and started breaking out—something that has never happe
I purchased the Nivea Luminous 630 serum from Rossmann on May 8, expecting a high-quality product from a globally truste...d brand. However, I was extremely disappointed to discover that the pump dispenser is completely defective. No matter how many times I press it, the product simply won’t dispense.
