On June 28, 2026, I placed an order for 3 pairs of shorts through the GAP online store. My order number is 3274401447212...399, totaling $202, which I paid by credit card. I had set up the order for "store pickup" the following day, from the store in Cevahir Mall, Şişli, Istanbul, so it was not cancele
I purchased 2 jackets through the GAP Turkey online app on 06/07/2026. Due to a size mismatch, I decided to return both ...products without ever using them, with the tags still on and in perfect condition. On 06/18/2026, I sent both items together through Yurtiçi Kargo, in the same box the products had
About nine days ago, I received a "shipped" notification on June 25, 2026, for t-shirts and a few children's items inclu...ded in an online order I placed with GAP Turkey. However, despite all this time having passed, delivery to my address in Bursa has not been made, and my products still haven't reac
On July 1st, I purchased a t-shirt and shorts from the GAP store at Kentpark. The next day, when I went to the a City st...ore to exchange the t-shirt, I saw that the same products had a 20% discount campaign running there. When I asked store employees about the campaign, I learned it had been running
On 06/07/2026, I made a purchase totaling $47 through GAP's own website, with order number 3255731581511697. Even though... the system showed that my products had been shipped, the package didn't reach me for about a week. When I called customer service about this, I was told that the products were no
I made my first-ever online purchase from GAP and ordered baby clothing. My order number is 3262969847214383. Even thoug...h my order shows as "shipped" as of 06/15/2026, the product never reached me in any way. When the product didn't arrive, I called GAP customer service; they told me they would look
I made my first-ever online purchase from GAP and ordered baby clothing. My order number is 3262969847214383. Even thoug...h my order shows as "shipped" as of 06/15/2026, the product never reached me in any way. When the product didn't arrive, I called GAP customer service; they told me they would look
In my order placed through the GAP website on 05/29/2026, I purchased the product with code 322903035. My order number i...s 3247828234811586. The product image and description showed a fully black model, including the logo, and this was specifically why I chose this product. However, the product I rec
I purchased a "Linen Blend Easy Shirt" from the GAP Online store, to be delivered to my address in Odunpazarı, Eskişehir..., and the product was delivered to me on June 16th. When I wore this product, which came under order number 3261230339515634p1, for the first time on June 17th, I noticed a distinc
On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried ...to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sen
I bought a T-shirt from GAP, and by the second time I wore it, I noticed significant color fading. I sent the product in... for inspection, but the response I received was that “no defect was found.” Experiencing such an issue after such a short time has unfortunately damaged my trust in the brand. Fr
I bought a sweatshirt from GAP’s official website, and even though I barely wore it, it has become completely worn out a...nd covered in lint. The fabric pilled very quickly, and GAP offered no help at all. They told me that since a year had passed, there was nothing they could do, and they didn’t eve
On October 3, I ordered a sweatshirt for age 5 from the GAP store on Trendyol. However, when the package arrived on Octo...ber 8, I received a size 2 product instead. To make matters worse, the correct size is currently out of stock. I honestly didn’t expect such a mistake from GAP, and this has been a
I bought three black Sherpa jackets for my daughters from the GAP Acity store. I didn’t let them wear the jackets before... washing — each one was washed separately at 30°C. However, after washing, the black outer fabric bled heavily into the white inner fleece, turning the inside completely black and
On March 20, 2025, I purchased a GAP Logo Polo Collar 2-Pack T-Shirt Set from the official GAP website with order number... 2872105490311845. I washed the items in the machine at 30°C on a delicate cycle, exactly as instructed. However, after the very first wash, the color turned into a dirty yellow, a
I placed an order (3039071801914293) on the GAP online store and paid extra for the same-day delivery option. Later, rea...lizing that I might not be home in time, I updated my delivery address after business hours. About four hours later, I received a message saying, “Your package has been left at the
On June 30, 2025, I returned a knitwear item to the GAP store in Terracity after it started pilling badly just after a s...ingle wash. I requested a product inspection, and by July 3, I received a message with the so-called results. Frankly, I don’t believe a proper quality check was conducted in such
On July 1, 2025, I placed an order on gap.com.tr with order number 2961519554612548, which included six items. The order... was shipped in three separate packages. I received the first and second packages within a few days, but the third package—which included two t-shirts—never arrived. After waiting
I returned the product 'Vintage Soft GAP Logo sweatshirt Navy Blue/L' that I purchased from the GAP seller on Boyner pla...tform on January 30, 2025, using the return code I received from Boyner through Yurtiçi Kargo. Although the return reached the seller, the refund has not been credited to me. The p
On February 2, 2025, I placed an order on GAP with order number 2832795110018819. However, my order has still not been d...elivered, and I am getting conflicting information from customer support and the shipping company. When I contacted GAP customer service, they assured me that my order was shipped
"Thank you"
I ordered something, and a week later, I got a message saying, "We can't ship your items." But the order status still sa...ys "shipped," and I can't find any clear info about the points I used for the purchase. They gave me a ₺250 coupon to make up for the problem, but it seems like a pretty weak respo
I purchased a boys’ pajama set from GAP, paying a premium price expecting quality. However, after just one wear, the pri...nt on the fabric started peeling off. I chose this product because I believed in GAP’s reputation for quality, but it turned out to be a complete disappointment. The pajamas were b
