On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sen...
I bought a T-shirt from GAP, and by the second time I wore it, I noticed significant color fading. I sent the product in for inspection, but the response I received was that “no defect was found.” Experiencing such an issue after such a short time has unfortunately damaged my trust in the brand. Fr...
I bought a sweatshirt from GAP’s official website, and even though I barely wore it, it has become completely worn out and covered in lint. The fabric pilled very quickly, and GAP offered no help at all. They told me that since a year had passed, there was nothing they could do, and they didn’t eve...
On October 3, I ordered a sweatshirt for age 5 from the GAP store on Trendyol. However, when the package arrived on October 8, I received a size 2 product instead. To make matters worse, the correct size is currently out of stock. I honestly didn’t expect such a mistake from GAP, and this has been a...
I bought three black Sherpa jackets for my daughters from the GAP Acity store. I didn’t let them wear the jackets before washing — each one was washed separately at 30°C. However, after washing, the black outer fabric bled heavily into the white inner fleece, turning the inside completely black and ...
On March 20, 2025, I purchased a GAP Logo Polo Collar 2-Pack T-Shirt Set from the official GAP website with order number 2872105490311845. I washed the items in the machine at 30°C on a delicate cycle, exactly as instructed. However, after the very first wash, the color turned into a dirty yellow, a...
I placed an order (3039071801914293) on the GAP online store and paid extra for the same-day delivery option. Later, realizing that I might not be home in time, I updated my delivery address after business hours. About four hours later, I received a message saying, “Your package has been left at the...
On June 30, 2025, I returned a knitwear item to the GAP store in Terracity after it started pilling badly just after a single wash. I requested a product inspection, and by July 3, I received a message with the so-called results. Frankly, I don’t believe a proper quality check was conducted in such ...
On July 1, 2025, I placed an order on gap.com.tr with order number 2961519554612548, which included six items. The order was shipped in three separate packages. I received the first and second packages within a few days, but the third package—which included two t-shirts—never arrived. After waiting...
I returned the product 'Vintage Soft GAP Logo sweatshirt Navy Blue/L' that I purchased from the GAP seller on Boyner platform on January 30, 2025, using the return code I received from Boyner through Yurtiçi Kargo. Although the return reached the seller, the refund has not been credited to me. The p...
On February 2, 2025, I placed an order on GAP with order number 2832795110018819. However, my order has still not been delivered, and I am getting conflicting information from customer support and the shipping company. When I contacted GAP customer service, they assured me that my order was shipped...
"Thank you"
I ordered something, and a week later, I got a message saying, "We can't ship your items." But the order status still says "shipped," and I can't find any clear info about the points I used for the purchase. They gave me a ₺250 coupon to make up for the problem, but it seems like a pretty weak respo...
I purchased a boys’ pajama set from GAP, paying a premium price expecting quality. However, after just one wear, the print on the fabric started peeling off. I chose this product because I believed in GAP’s reputation for quality, but it turned out to be a complete disappointment. The pajamas were b...
I placed an order on November 13, 2024, from GAP Online for four t-shirts, but one was incorrect. I contacted customer service on November 15 and 16, and they promised to follow up. On November 19, they finally called back and instructed me to return the wrong item, include a note about the correct ...
I purchased two GAP bags in September, expecting them to last given the brand’s reputation. However, I was shocked when the zippers on both bags broke after just two months of use. For a brand known for quality, this level of poor durability is completely unacceptable. I trusted GAP for reliable pro...
I purchased ₺17,000 worth of discounted items from GAP, which were marked as delivered, but I never received them. When I contacted GAP, they claimed the items were unavailable and issued a refund instead. However, the products are still in stock on their website, which feels like a common tactic th...
I returned an online order I placed with GAP on September 25, 2024, but the refund I received was short of the expected amount. I have contacted the company three times about this issue, and each time they insist that the product was returned incomplete and mention that they have sent me an email ab...
I placed an order with GAP online on September 25, 2024, and later returned the items. However, the refund issued to me was incomplete. I contacted GAP customer service three times, and they claim that one of the items was missing from the return. They also mentioned that they sent me an email regar...
On 19.10.2024, I purchased six sweatshirts via the GAP mobile app for 13,999₺. With the promotion offering 500₺ off for every 2,000₺ spent, I paid a discounted total of 10,499₺. However, two of the sweatshirts (same model, same price, different colors) became excessively fuzzy after the first wash. ...
A bag that I bought from GAP a few months ago and used only a few times fell apart in August with cracks on both handles. The bag is small, so there’s no chance I could have put anything heavy inside. What could I have done to cause this? Besides, every other part of the bag still looks new. I took ...
On September 25, I purchased a pair of sweatpants from GAP online, and it showed as in stock. For days, the order status remained “preparing,” so I contacted customer service, and they assured me it was being prepared and would ship soon. However, on October 2, I received a message saying that my or...
On Saturday evening, I bought a sweatshirt from the GAP store in Taksim for ₺2000 because it was cold outside. When I checked it at home just two hours later, the sweatshirt had already started pilling. The quality is shocking for something that costs ₺2000—feels like I bought it for ₺200-₺300. To m...
I’ve ordered the same product from GAP twice, and both times, they canceled my order. The first time, they blamed it on a stock error and gave me a discount voucher. The voucher didn’t work. Then they restocked the item, so I purchased it again, only for them to cancel it once more. To make things w...