I purchased the Kerastase Densifique Cure Densite serum from Trendyol for $165 USD. I had been using the older packaging of the product for about a month without any issues, but I experienced a serious problem with the new bottle I received today. Each time I tried to apply the product to my hair, it leaked from the cap, causing the serum to spill everywhere except onto my hair. Because of this, I am unable to use the product at all.
The same issue occurs every time I try to use it. I do not have an order or invoice number, but I bought the product from Trendyol, and the problem appeared during the very first use. I have not yet contacted Kerastase or Trendyol customer service.
I request that this packaging issue be resolved by sending me a replacement bottle or issuing a refund.
I purchased a Kerastase hair serum from an official seller, but when it arrived, the bottle was broken. I immediately requested a replacement, yet despite multiple follow-ups, the issue still hasn’t been resolved. Kerastase, do you not have quality control? How can you ship a damaged product to a p...
I purchased the Kerastase Specifique Bain Prevention anti-hair loss shampoo from Sachane, expecting it to reduce my hair fall as promised. Instead, I experienced the exact opposite—my hair loss actually increased after using this product. I paid ₺1000 for a 250ml bottle, and sadly, it did nothing bu...
I purchased the Kerastase Nutritive Split End Sealer, expecting it to repair and seal split ends as advertised. However, after using it, I saw absolutely no difference in my hair. The product did not work at all, despite following the instructions carefully. I spent ₺1,359 on this product, and I am...
I purchased Kerastase Genesis Hair Serum to help with hair loss, but instead of improving the situation, it actually made my hair fall out even more. Every time I use it, I notice excessive shedding, which is the exact opposite of what this product is supposed to do. Additionally, I find it complet...
I purchased Ducray’s hair loss spray to help with shedding, but instead, it made my hair fall out even worse. I had used this product before and was happy with the results, but this time, it seems like the formula has changed, and the results have been disastrous. Ducray removed key peptides, repla...
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