I recently used the CamScanner app with a free trial of the yearly premium subscription, believing I would be able to ca...ncel before any charge was made. Without any clear reminder or warning, my account was debited today, 27 August 2026, with a yearly premium fee of 13,000 Nigerian Naira via MC Loc
Regarding the CamScanner application I use on my iPhone, I noticed on August 10, 2026, that a charge of $49.99 was proce...ssed from my account under the merchant name "Google CamScanner." I did not authorize this payment, and no active CamScanner subscription appears under my Apple ID Subscriptions se
I have been using the CamScanner CS app on iOS since 2020 with the free version. Until recently I could see and access a...ll my scanned documents without any problem. After a recent app update, I realized that all documents dated after 15 July 2026 are no longer visible in the app. When I open the app
Despite canceling my subscription within the free trial period on the CamScanner app, I noticed on my latest mobile bill... that an amount of over $27 was charged to my account via the direct carrier billing ("pay via phone bill") option. Because I canceled the subscription within the app before the t
On 17 July, I was unexpectedly charged for a CamScanner Premium subscription after a trial period that I started through... the Google Play Store. I was not clearly informed in advance that I would be charged on this date, and the renewal went through without any prior notice or warning. I would like t
I am using CamScanner on my iPhone and on 09-07-2026 an unauthorized subscription was charged to my mobile money account... linked to my Centenary number, with an amount of 198,983 Ugandan shillings. I did not knowingly approve or intend to purchase this subscription. When I opened the CamScanner app t
On July 2, 2026, I downloaded the CamScanner app to start a 3-day free trial. Without my consent or prior notification, ...my account was upgraded to Premium, and $27 was charged to my Türk Telekom mobile line via direct carrier billing. I saw no clear disclosure or transparent warning within the app i
I am a CamScanner Premium one-year subscription user on an Android device in Indonesia. After my previous subscription e...xpired, I renewed and paid for the new one-year premium plan directly through the CamScanner app, not via Google Play. My CamScanner account has been activated as premium and works
Although I only purchased a one-week subscription for $0.14 on the CamScanner application, today an annual subscription ...fee of $7 was charged to my debit card. While I intended to buy only a one-week trial/subscription, an annual fee was processed without my knowledge or consent. The transaction au
I started a 3-day free trial subscription to the CamScanner mobile application via the App Store on 5 May 2026. Accordin...g to the information shown, the free trial was supposed to end at midnight on 8 May 2026 and the payment was to be taken after the trial period ended. Despite this, ₺339.99 was wit
I started using the CamScanner app with a monthly Premium trial period through the App Store. It was clearly stated with...in the app that I had free access until May 8, 2026. However, despite this, $7 was charged to my card on May 7, 2026, at 3:50 AM, before my free trial period had even expired. Eve
I am writing regarding an unauthorized charge made by CamScanner via the Apple App Store and a refund that is shown as c...ompleted but has not reached my account. On 30 April 2026, an amount of £58.99 was taken from my UK bank/card through the Apple app for a CamScanner service that I did not order. A
I recently signed up for a three‑day free trial of CamScanner via the Apple App Store because I needed the service for a... one‑time use only. The trial period ended without any warning or reminder, and on 17 April 2026 an amount of €54.99 was taken from my account for a yearly subscription that I did
Starting from April 4, 2026, I began receiving SMS messages from Garanti BBVA regarding the CamScanner app, which I do n...ot recall when I previously installed on my Android phone. The messages stated that my transaction of $12 on April 4, 2026, under "Google camsca" using my Paracard Bonus card endin
While using the CamScanner application on my Android device, a subscription was activated without my knowledge or consen...t as a result of an action I took unintentionally. Every day, I receive mobile notifications from the app stating that the payment could not be collected because my card is disable
I discovered today that 54 dollars were taken from my account for a CamScanner subscription through Google Play, even th...ough I do not remember ever purchasing or knowingly approving this subscription. I only noticed it after seeing the charge linked to my Google Play account. I tried to cancel it my
I signed up for a 3-day free trial of the CamScanner app on my Android device through the Google Play Store. However, du...ring this trial period, an unauthorized charge of $12 was deducted from my account without my consent. I refuse to accept being charged this amount for a service presented as a fr
I was unknowingly charged USD 49.99 for a CamScanner subscription through the Apple App Store on my iPhone on 26.02.2026.... I did not intend to purchase this subscription and noticed the charge only afterwards. On the same day, I took steps through Apple to request a refund, and in the system, it now
On January 15, 2026, I logged into the CamScanner app on my Android phone using my account z************@gmail.com** and... selected the free trial option. Despite choosing the free trial, an automatic charge of approximately $13 was taken from my account the same day. After the charge was made, I tri
On December 23, I started a 3-day free trial for the CamScanner app through the Google Play Store on my Android phone. E...ven though the app clearly stated that I would be notified when the trial period ended, I did not receive any in-app message or notification. Because of this, I did not realize tha
I started a 3-day free trial in the CamScanner app. Although it was stated that I would be notified at the end of the tr...ial period, I did not receive any notification or warning. Because of this, I did not realize the trial had ended, and on December 18, I later discovered that $8 was charged to my
On December 18, 2025, I subscribed to the CamScanner app through the Google Play Store on my Android device to use the 3...-day free trial. While I believed I would not be charged before the trial period ended, approximately $40 was charged to my Garanti Bank credit card as a subscription fee. Because
On August 18, 2025, while using the CamScanner app on my iPhone, I discovered that a ₺399 one-time charge had been withd...rawn from my account without my consent and without any prior notification. I never authorized this payment, nor was I provided with any invoice, confirmation, or billing notificat
I started the 3-day free trial of the CamScanner app and canceled my subscription immediately afterward. Despite this, t...oday I discovered that ₺599 was withdrawn from my account through Google Play. This is completely unfair and misleading. If a subscription is canceled before the trial ends, no ch
CamScanner is a mobile document scanning and PDF app developed by INTSIG Information Co., Ltd. The app was launched in 2010 and is used for scanning, editing, converting, and managing documents.
Customer support email: [email protected]
Phone number: No official customer support phone number is publicly available.
CamScanner operates in the productivity, document management, and mobile scanning app industry. It uses a freemium business model, offering basic scanning features for free and premium features through paid subscriptions.
User sentiment around CamScanner is mixed, with many complaints focusing on billing, subscriptions, and account support.
If you’ve experienced issues with CamScanner, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
