I purchased the Nivea Luminous Anti-Spot Serum about 3–4 months ago from the Gratis store in Şirinevler, Istanbul, during a promotional sale for around ₺300–₺350. I’ve used the product 5–6 times in total. At first, the pump mechanism worked fine, but after a few uses, the serum stopped dispensing intermittently, and then the pump stopped working entirely.
Currently, I can’t open the cap and can’t use the product at all. There is no visible damage to the packaging or pump — the mechanism simply doesn’t function.
Considering the high price of this product, I find it unacceptable to experience such an issue. I request a replacement product and expect my grievance to be resolved promptly by Nivea.
I recently purchased the Nivea Cellular Luminous 630 Anti-Dark Spot Serum from Gratis, only to discover it was completely empty. Initially, I thought there was an issue with the pump and spent a considerable amount of time trying to make it work. When nothing improved, I decided to cut the bottle op...
I purchased the Nivea Luminous 630 serum from Rossmann on May 8, expecting a high-quality product from a globally trusted brand. However, I was extremely disappointed to discover that the pump dispenser is completely defective. No matter how many times I press it, the product simply won’t dispense. ...
I purchased four Nivea stick deodorants from a Gratis store in Istanbul. I’m certain that I’ve been using them correctly—I’ve never dropped any of them, and I always apply carefully without twisting the stick too far out. However, after just three to four uses, each product began to break, crumble, ...
I purchased a Lancôme Rénergie serum at a duty-free shop during my trip to China. About three weeks after purchasing it, I noticed a problem with the pump mechanism. The product has three separate openings, each supposed to dispense different components of the serum. However, when I press the pump, ...
About a month ago, I bought the Mustela SPF 50 stick sunscreen from a pharmacy, trusting its convenience and reputation for quality. However, after using it just three times, the twist-up mechanism completely failed. Now, I can’t use the product at all, even though nearly the entire stick remains in...
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