The Kerastase shampoo and treatment oil products I purchased from Hepsiburada for $171 USD arrived broken, spilled, and damaged. The moment I opened the box, I saw that the products had leaked, were crushed, and were completely unusable. I also uploaded photos to the system as proof. I immediately ...
I purchased the Kerastase Resistance series through Boyner from a seller named “saçadair.” From the moment I started using the product for the second time, I experienced a significant increase in hair loss. My order number is hsn2025000010463. After receiving the product, I called customer service ...
I purchased the Kerastase Densifique Cure Densite serum from Trendyol for $165 USD. I had been using the older packaging of the product for about a month without any issues, but I experienced a serious problem with the new bottle I received today. Each time I tried to apply the product to my hair, i...
I placed an order on Trendyol for a Kerastase hair oil product. The item was delivered to Balıkesir about five days ago, but it arrived with the package crushed and handled very carelessly. In addition, the product description stated that a gift would be included, yet no gift was sent. I repeatedly...
I purchased a Kerastase shampoo and hair mask from Trendyol, and the seller was listed as Kerastase. I didn’t pay a small amount either, but when I opened my package, only the hair mask had been sent—there was no shampoo inside. When I reported this to Trendyol Assistant, I was told that a 5-busines...
I placed an order through Trendyol from the Kerastase seller, and I had a discount code that Kerastase sent to new members. However, Trendyol showed the code as invalid. I contacted Kerastase customer service, and they told me to reach out to Trendyol. When I contacted Trendyol, they told me that th...
I purchased the Kerastase Specifique Bain Prevention anti-hair loss shampoo from Sachane, expecting it to reduce my hair fall as promised. Instead, I experienced the exact opposite—my hair loss actually increased after using this product. I paid ₺1000 for a 250ml bottle, and sadly, it did nothing bu...
I have been using Kerastase Densifique Cure for 3 months with no results. I have paid around $350 for this order from parminunat.ro so I am very disappointed. The store is saying they can not do anything about this. Can you help, please? Thank you in advance.
I purchased Kerastase’s shampoo and conditioner, both marketed as effective solutions for hair loss, with high hopes. I used the products exactly as instructed and stayed consistent, expecting to see improvement. Instead, my hair loss became significantly worse. My hair is falling out more than ever...
On March 7, 2025, I placed an order for two Kerastase hair serums and paid via bank transfer. It's now been more than 20 days, and I still haven’t received my package. I got an email saying my order had been shipped, but there was no tracking number provided—just a vague notice. I contacted custome...
I’ve been using Kerastase products exclusively for years and had always been satisfied—until recently. I always purchase through Sachane and follow their online hair analysis tool to select the most suitable shampoo for my hair needs. However, the last two Kerastase shampoos I purchased have complet...
I purchased a Kerastase hair serum from an official seller, but when it arrived, the bottle was broken. I immediately requested a replacement, yet despite multiple follow-ups, the issue still hasn’t been resolved. Kerastase, do you not have quality control? How can you ship a damaged product to a p...
I placed three separate orders from the Kerastase store on Trendyol for two Resistance series shampoos and one hair serum on November 9, November 22, and December 14, 2024. However, all of them were returned due to the shipment being "frozen" during transit. After experiencing this issue multiple t...
On January 26, 2025, I placed an order for Kerastase products through Trendyol (Order #9955876404). My package was delivered on January 29, 2025, by Trendyol Express (Tracking #9175079060). The box appeared intact with no visible damage. However, when I opened it, I discovered that one of my items—...
I purchased Kerastase products, expecting high-quality performance given their premium pricing. However, after using the shampoo, mask, and oil, I can confidently say that they do not live up to the hype. Even lower-tier brands perform better at a fraction of the cost. Instead of improving my hair,...
I have been using Kerastase products for years, always purchasing from an authorized seller on Trendyol to ensure authenticity. This time, I ordered two products—a shampoo and a hair milk. However, when the package arrived, only the shampoo was inside. The hair milk, which I paid for, was missing. ...
I was planning to buy Kerastase hair care products, but I wanted to use the first-time purchase gift code that was supposed to be sent to my account. However, despite waiting since yesterday, the code never arrived. I kept checking, hoping it would be sent so I could place my order, but nothing happ...
I purchased Kerastase Genesis Hair Serum to help with hair loss, but instead of improving the situation, it actually made my hair fall out even more. Every time I use it, I notice excessive shedding, which is the exact opposite of what this product is supposed to do. Additionally, I find it complet...
Kerastase shipped my order via Trendyol Express, but instead of delivering it to my address, they left it at a pickup point. This completely undermines the security of the product! How can I be sure that the contents haven’t been tampered with? I paid for a premium product and expected a reliable, d...
I ordered a Kerastase shampoo on Trendyol, and while the seller shipped it, Trendyol lost my package! When I contacted live support, they told me to wait six business days, but they have no idea where my order actually is. This is completely unacceptable! What if the shipping company swaps it with a...
I purchased the Kerastase Nutritive Split End Sealer, expecting it to repair and seal split ends as advertised. However, after using it, I saw absolutely no difference in my hair. The product did not work at all, despite following the instructions carefully. I spent ₺1,359 on this product, and I am...
I bought a Kerastase anti-grease shampoo expecting it to help with my daughter’s oily hair, but it made things so much worse! Instead of reducing oil, it made her hair even greasier, completely defeating the purpose. I wasted my money on a so-called premium product that performed worse than cheaper ...
I purchased Kerastase Genesis Shampoo from the brand’s official seller because I was struggling with hair loss and dullness. After using it for just one week, I noticed a major issue—every time I washed and dried my hair, my scalp became excessively greasy. Hoping to get expert advice, I reached out...