On February 10, 2026, I purchased shade 101 from the Maybelline Serum Upstate series for $12. When I got home and tested the color on my hand, I realized that it did not match my skin tone at all. I opened the product only to check the shade, and on February 12, 2026, I went to the Sakarya Serdivan Mall store to return it. Even though I had my receipt with me, I was told that my return could not be accepted simply because I had opened the package and tested the color on my hand.
In addition, the staff took my first name, last name, and contact information, stating that they would submit a complaint form and that the response might be negative. I do not believe this approach reflects Consumer Rights standards or a customer satisfaction–focused policy. I am requesting that this product, which I opened solely to check the shade and did not actually use, be accepted for return and that my grievance be resolved.
bought this concealer from Capacity Watsons, one of the employees actually suggested it to me and was like, "You gotta try this, it's amazing!" of course, I had to get it. But, when I tried the product at home, realized that the shade was way too dark for my skin tone, so I was like, "Nah, I'm retu...
On August 21, 2025, I purchased an eyeshadow from the Golden Rose brand at the Watsons Izmir Karsiyaka Carsi branch. When I got home, I noticed that the eyeshadow had come out of its case and was broken. I did not damage the product in any way; I had only walked home for about 10 minutes. Only one c...
Hello, on November 9, 2023, I took advantage of Watsons' exclusive one-day campaign, purchasing three skincare serums for a total of 150 TL online. I promptly made the payment. However, today, I was shocked to receive a message stating that my approved order was canceled at 8:32 PM. I put significan...
On November 11, I got two sets of shampoo at a discount. A message said they'd be at the store in one month, on November 9. I went there and couldn't find the goods. They said they were on their way in another message. I went back and forth to the store two or three times during this time because I ...
On February 10, 2023, I purchased the NYX Professional Makeup Bare With Me Concealer Serum from Watsons Online. Within a short period of time, the pump of the product became faulty, rendering it unusable. I initially reached out to NYX customer service to report the issue, but they directed me to co...
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