Watsons

On November 8, 2025, I experienced serious issues with my order #0306570376 placed through the Watsons Mobile App. One Clear shampoo in my order arrived completely spilled, and two Dalin colognes were sent without caps. Additionally, three packs of Orkid Platinum 20s were missing from the delivery. ...

On October 31, 2025, I placed my order with multiple products from Watsons' online store. However, I was informed that my order was canceled on November 5, 2025 without any justification. My order number is: 0306257456. I was victimized by the fact that no explanation was made about the cancellation...

I made a purchase through the Watsons online app on October 31. Since I was going to be out of town the next day, I chose the Watsons store at Cevahir Mall for delivery. When I placed my order, it stated that it would be ready within an hour for pickup. Three hours later, I went to the store, but I ...

I placed an order on September 1, 2025, through the online shopping site watsons.com. The payment was deducted from my credit card, but the orders I placed did not appear in the "My Orders" section of my account. When I contacted customer service, they told me that no payment had been deducted. Even...

On August 21, 2025, I purchased an eyeshadow from the Golden Rose brand at the Watsons Izmir Karsiyaka Carsi branch. When I got home, I noticed that the eyeshadow had come out of its case and was broken. I did not damage the product in any way; I had only walked home for about 10 minutes. Only one c...

Around 3:00 PM on August 15, 2025, I tried to use a promotional code I'd purchased from a Watsons store on the Watsons website. The code was stated to be valid for all products, and I added various items to my cart. However, when I entered the code, I received a "Code invalid" message. When I contac...

I don't know what to do about the problem I'm having with Watsons. I ordered something, but it never came. The system says it was delivered, though. As soon as I saw this, I tried to get in touch with customer service, but it was almost impossible to get through to anyone. It's almost impossible to ...

On July 9th, I shopped at the Watsons store in Malatya Park Shopping Mall and was given a ₺200 discount code valid online. Also on July 9th, I used this code to create two Elidor shampoo Click and Collect lists online. On the morning of July 10th, I received an email saying, "Your products are ready...

I placed a "click and collect" order at a Watsons store using ₺200 discount codes for products belonging to my own family. When I went to the store with my friends to pick up the items, I was accused of being “organized” or “part of a group,” implying something suspicious. Just because I was there t...

My Watsons card with the number 2620011002338 had a balance of 38,551 points. However, it later showed a negative balance of -38,551 points. I have not made any transactions that would justify this deduction, which makes the situation even more concerning. I urgently request to be contacted regardin...

I’m trying to delete my Watsons account, but strangely, every other button on the site works just fine except for the “delete my account” button, which doesn’t seem to do anything. This brings up some big questions about what the company really wants to do. Leaving a platform shouldn’t be this diffi...

In 2023, I ordered from Watsons online, looking forward to a seamless experience. My order took a long time to arrive, and when it finally did, it was missing items. I contacted customer service several times, and although the representatives were polite and reassuring, the problem was still not res...

I have been trying to update my phone number on my Watsons account but cannot connect with customer service in any way. Neither the app nor the website provides an option to update my phone number, which is incredibly frustrating. I have accumulated loyalty points on my account, but I cannot use th...

On Saturday, December 7, 2024, at 2:15 PM, I shopped at the Watsons Rumeli branch and asked to pay using the bonus points on my credit card. However, a staff member who wasn’t handling my transaction claimed that bonus points could no longer be used at Watsons, citing a new policy. She didn’t even a...

I made a purchase from Watsons on November 6, expecting reward points to be credited to my account. However, the points were never added. Despite checking the app daily, I was told, "The points were credited, but you didn’t see them," which feels dismissive and unprofessional. As a loyal customer, ...

I recently changed my phone number and need to update it for my Watsons card, but I haven’t been able to get any support. I tried contacting the Watsons WhatsApp support line as well as their customer service number (0850 755 9987), but neither provided a solution. This has been incredibly frustrat...

I purchased several Frudia sheet masks during a Watsons sale, but to my disappointment, the masks were spoiled upon opening. Despite buying multiple masks, every single one was in the same poor condition. This raises serious concerns about the quality and storage of the products being sold. I spend...

I purchased Morfose Milk Therapy Dual-Phase Hair Milk (240 ml) from Watsons online, a product I’ve used and loved for years. However, this time, the product smelled rotten instead of its usual milk scent. After applying it to my hair yesterday, my scalp started burning. I reported the issue to Wats...