I purchased the Nivea Luminous 630 serum from Rossmann on May 8, expecting a high-quality product from a globally trusted brand. However, I was extremely disappointed to discover that the pump dispenser is completely defective. No matter how many times I press it, the product simply won’t dispense. It appears to be a manufacturing defect, which makes using the product nearly impossible.
I’ve been forced to rely on primitive and messy methods to extract the serum manually, which is neither hygienic nor acceptable for a product at this price point. I reached out to Nivea via email to report the issue and request support, but I have yet to receive any response.
I also don’t feel confident returning it to the store, as I suspect I won’t receive proper support or a replacement. I paid for a premium skincare item and expected at least a functioning pump and responsive customer service. It’s frustrating that such a reputable brand has not acknowledged or resolved my complaint. I urge Nivea to take this matter seriously and provide a prompt resolution—either through a replacement or a refund. This experience has made me question whether I can trust their products going forward.
I recently purchased the Nivea Cellular Luminous 630 Anti-Dark Spot Serum from Gratis, only to discover it was completely empty. Initially, I thought there was an issue with the pump and spent a considerable amount of time trying to make it work. When nothing improved, I decided to cut the bottle op...
I purchased the Nivea Luminous Anti-Spot Serum about 3–4 months ago from the Gratis store in Şirinevler, Istanbul, during a promotional sale for around ₺300–₺350. I’ve used the product 5–6 times in total. At first, the pump mechanism worked fine, but after a few uses, the serum stopped dispensing in...
I've had a couple of bad experiences with Nivea deodorant, which left me feeling let down and like I wasted my money. I don't use deodorant often, but in the summer, I find spray deodorant more convenient than roll-on. Regrettably, the prices of these products are already quite high in my country. T...
I purchased the Bepanthol Sensidaily 400ml cream, but the pump mechanism doesn’t work at all. Considering the high price of this product, this issue is unacceptable and creates unnecessary inconvenience. A defective pump makes it extremely difficult to use the product, which is frustrating for custo...
I recently purchased a Nivea deodorant, a product I’ve always liked, but this time I encountered a serious issue. The canister keeps leaking gas and making a constant hissing noise, with product seeping out the sides. After thoroughly cleaning and closing it tightly, I still find my hands getting oi...
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