I Face Redness and Irritation After Using Estée Lauder Advanced Night Repair Eye Matrix

I purchased the Estée Lauder Advanced Night Repair Eye Matrix directly from the brand’s official online store. After using this product for about five days, I developed eczema-like redness and irritation around my eyes. This is my second bottle of the same eye serum — I had no issues with the first one, so this reaction came as a surprise.

I have not used any other skincare products around my eyes, and I applied the cream exactly as instructed. The irritation began shortly after opening and using this new bottle, suggesting there might be an issue with the batch or formula.

My order number is 6870883977, and I have not yet contacted Estée Lauder customer service. I request a full refund and dermatologist support from the brand to address the reaction caused by this product. I expect a quick and professional resolution to this issue.