PUBG Mobile Support Not Helping After My Account Was Taken Over by a Scammer



I am submitting this complaint regarding the banning of my PUBG Mobile account which is connected to my Google Play account. On December 4, 2025, while I was in the middle of a match, my account was suddenly banned and I received a notification that my account would be blocked because it violated th...

I am writing regarding unauthorized purchases made in PUBG Mobile via mobile operator invoicing on my Android device, an OPPO A15s. On 01/12/2025 at around 15:03, I noticed charges related to PUBG Mobile, even though I do not have an account in the game and did not make any purchases. After seeing t...

My PUBG Mobile account, which I created in 2018–2019, was stolen in May or June 2021 by someone very close to me. At that time, I was using a Samsung J7 Pro, and now I use a Samsung A31. I managed to regain access to the account, but I am now listed as a guest because the person who stole it added t...

At 23:50, I purchased UC worth 660₺ for my PUBG Mobile account linked to my Vodafone line using internet banking. I did not receive any error message during the process, and the amount was deducted from my bank account. However, despite the time that has passed, the UC balance has not been credited ...

On November 8, 2025, at 10:03 AM, I purchased PUBG Mobile UC worth $34.70 from www.hesap.hizmetleri.com (Order No: #223318). I completed the payment through mobile banking, and my PUBG Mobile User ID is 5167*89. However, the UC was never credited to my account. Since that day, I have repeatedly tr...
I attempted to make an in-game purchase in PUBG Mobile using my Redmi Note 11s device and mobile payment method in Manisa, Turkey. My PUBG Mobile User ID is 5237*74. Each time I try to complete the payment, I receive an error message stating: “Transaction declined due to security reasons.” I have...

On November 9, 2025, several unauthorized transactions were made from my account via my iPhone device under the description “Google Pung Mobile London GB.” A total of $7.05 was withdrawn from my account in multiple smaller charges. These purchases were made without my knowledge or consent. Shortl...
On November 9, 2025, I purchased a random PUBG Mobile account from Oyundinar.com for $8.80. I completed the payment with my personal debit card, and I still have the receipt and full chat history with the seller. After receiving the account credentials, I attempted to log in using the provided emai...
On October 25, 2025, I purchased PUBG Mobile UC worth $93.90 through the PUBG Mobile store. I completed the payment via bank transfer, and my order number is #4400. The UC was intended for my in-game account with ID: 5681****25. Although the platform marked the order as “delivered” on November 7, 2...

About 10 minutes ago, I purchased a random PUBG Mobile account from OyunDinarı.com for $2.94. The product description clearly stated that the account would include “over 400 epic items, 80% full account” and implied that it was a high-level, feature-rich account. After receiving the account details...
On October 24, 2025, I purchased an iPad Pro M5 1TB model from the Apple Store, paying $2,376. As soon as I got the device, I installed PUBG Mobile and noticed that the game does not support 120 FPS. This issue occurs only with PUBG Mobile — I haven’t experienced any performance problems with other ...
On November 1, 2025, I made a payment of $4 through the Presatış website to purchase PUBG Mobile UC. Although my order #5216 shows that the payment was successfully received, it still appears as “pending,” and I have not received the purchased UC. I couldn’t find any customer service options on the...

I play PUBG Mobile on my iOS device. As of yesterday, whenever I try to log in using my Google account, I keep encountering the error code 9999-15. This issue only occurs when logging in with Google — all other login methods work fine. To fix the problem, I tried deleting and reinstalling the app a...

My PUBG Mobile account on my iPhone 14 Pro Max was linked to my phone number, email address, and Twitter account. About six hours ago, I started having trouble accessing my account. Right now, I can only log in through Twitter, but the email address linked to the account has been changed by someone ...

On November 9, 2025, my PUBG Mobile account (ID: 5142**54000) on iOS was banned without any rule violation. Because my account was also blocked via Facebook, I cannot access it at all. I purchased the account with cash payment, and this is the first time I’m experiencing such a ban. So far, I haven...

My PUBG Mobile account (ID: 5217*****69) has been experiencing a serious issue for about a month. I have put in over a year of effort and spent roughly 50,000 UC on this account, but when I log in now, I’m constantly being redirected to a bot account and my main account appears to be totally reset. ...

I play PUBG Mobile on my Redmi 12 device. About a week ago, even though my account had 420 UC, I suddenly received a UC ban, and since then I haven’t been able to play Ranked Livik mode. There are no other restrictions or issues on my account—this problem only appears because of the UC ban. I also h...

I created a Facebook account under the name “Emil Cefi,” later changed it to “f 35 hyper,” and then to “yarasa.” I wanted to transfer the account to another person, but after taking it over, that person linked the account to their own phone number and Gmail address and did not make the payment they ...

I’m using the latest version of PUBG Mobile on my iPhone 11. For the past two days, when I try to log in using Twitter, the login information screen doesn’t appear — the app just freezes on a white screen. I don’t have any issues with other login methods; this problem only happens when trying to sig...

Since switching to my Huawei P60 Pro, PUBG Mobile only offers a maximum of 60 FPS. However, my previous phone — the Huawei P40 Pro — supported 90 FPS, and I was very satisfied with that feature. It’s disappointing that the newer and more powerful P60 Pro doesn’t provide the same 90 FPS option in the...

On October 29, 2025, I purchased UC worth $10 in PUBG Mobile via mobile billing on my Redmi 13+ 5G phone and then opened the Royale Pass (RP). I didn’t receive any error messages during the process, and the payment showed as successfully approved. However, even though I opened the RP, no content or ...

On October 26, 2025, at 2:13 p.m., I noticed that a charge of $53 was made from my Türk Telekom mobile line for PUBG Mobile, even though I have never played the game and haven’t made any purchases or subscriptions related to it. This transaction occurred completely without my knowledge or consent. ...

I use my PUBG Mobile account on a Xiaomi Note 14 Pro device. I didn’t log into the game for about three to four months, and when I logged in again a week ago, I noticed that my merit score had dropped for no apparent reason. During this period, I didn’t receive any bans, lose any rewards, or experie...
PlayerUnknown's Battlegrounds, or PUBG for short, is a well-known online multiplayer battle royale game. The South Korean video game studio Bluehole's PUBG Corporation developed the game. First published in March 2017 for Microsoft Windows, PUBG has now been ported to consoles like Xbox One and PlayStation 4 as well as mobile devices.
Up to a hundred players drop onto an island in PUBG, where they must forage for supplies and fight to the death to emerge victorious. The game's fast-paced action and photorealistic visuals have made it a favorite among professional gamers, and competitions featuring the game's players have become increasingly common. PubG can be played single, with a partner, or on a team.