On October 26, 2025, at 2:13 p.m., I noticed that a charge of $53 was made from my Türk Telekom mobile line for PUBG Mobile, even though I have never played the game and haven’t made any purchases or subscriptions related to it. This transaction occurred completely without my knowledge or consent.
When I contacted Türk Telekom customer service, I was told that the issue needed to be resolved through support.pubg.com. However, I don’t even have a PUBG Mobile account, nor have I ever made any transactions related to this game.
I request that this unauthorized charge be urgently investigated and that the amount be refunded to me as soon as possible.
I have never played or installed PUBG on my phone, yet on March 16, 2025, at 21:45, I suddenly received multiple messages, and without my authorization, the system charged my mobile account twice for ₺825 each—a total of ₺1650. This is a serious issue. How can such a transaction occur without my ap...
In my August mobile bill, I noticed an additional charge of ₺1,753 listed under “Pugg Mobil.” I never authorized this transaction, nor was I even aware it had occurred. When I contacted my mobile operator’s customer service to dispute the charge, they claimed that I had personally approved it. This ...
I just noticed a ₺1649.98 charge on my phone bill, listed under PUBG Mobile, but I have never signed up or made any purchases in the game. I contacted Türk Telekom, and they confirmed that the charge was made for PUBG, yet I have no account or connection to the game. I reached out to both Türk Tele...
On August 14, 2025, I discovered that multiple unauthorized purchases had been made in PUBG Mobile through my Türk Telekom mobile line, totaling ₺2,660. These transactions were carried out without my knowledge or consent. I later learned that my phone had likely been infected with malware, which aut...
On February 17, 2025, without my consent, my Turk Telekom postpaid line was charged three times for ₺824.99 each, totaling ₺2,500, allegedly for PUBG Mobile purchases. These transactions were processed by Payguru under "automatic mobile approval." I never made any purchases or authorized any paymen...
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