PUBG Mobile UC Charged But RP Not Credited — How to Fix Missing UC or Rewards

Memo
Memo
PUBG (Pubgmobile.com)
October 31, 2025 12:05 AM75

On October 29, 2025, I purchased UC worth $10 in PUBG Mobile via mobile billing on my Redmi 13+ 5G phone and then opened the Royale Pass (RP). I didn’t receive any error messages during the process, and the payment showed as successfully approved. However, even though I opened the RP, no content or rewards were added to my account.

I made the transaction in Eyyübiye, Şanlıurfa, and this is the first time I’ve experienced such an issue. I haven’t contacted customer support yet. I don’t have an order or transaction number, but the phone number used during the purchase is 0541****42.

I request that the UC I purchased and the RP I opened be properly credited to my account and that my issue be resolved as soon as possible.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I lost all my UC after purchasing a Royale Pass in PUBG Mobile, how do I fix this?

90 Complaint

Similar Complaints

PUBG Mobile UC Purchase Successful but Not Received

Arda
Arda
PUBG (Pubgmobile.com)
October 21, 2025 2:23 PM48

On Tuesday, October 21 at 08:25, I purchased 300 + 25 UC directly through the PUBG Mobile in-game store using the mobile...

I Report Automatic UC Deduction From PUBG Mobile RP Purchase

Hasret
Hasret
PUBG (Pubgmobile.com)
June 29, 2025 4:57 PM34

Hello, I purchased UC in PUBG Mobile and used it to activate my RP (Royale Pass) on 02.07.2025. The total amount spent w...