My PUBG Mobile account was hacked, how can I recover it?

I am writing regarding unauthorized purchases made in PUBG Mobile via mobile operator invoicing on my Android device, an OPPO A15s. On 01/12/2025 at around 15:03, I noticed charges related to PUBG Mobile, even though I do not have an account in the game and did not make any purchases. After seeing t...

On November 9, 2025, several unauthorized transactions were made from my account via my iPhone device under the description “Google Pung Mobile London GB.” A total of $7.05 was withdrawn from my account in multiple smaller charges. These purchases were made without my knowledge or consent. Shortl...

On November 9, 2025, I purchased a random PUBG Mobile account from Oyundinar.com for $8.80. I completed the payment with my personal debit card, and I still have the receipt and full chat history with the seller. After receiving the account credentials, I attempted to log in using the provided emai...

My PUBG Mobile account on my iPhone 14 Pro Max was linked to my phone number, email address, and Twitter account. About six hours ago, I started having trouble accessing my account. Right now, I can only log in through Twitter, but the email address linked to the account has been changed by someone ...

On November 9, 2025, my PUBG Mobile account (ID: 5142**54000) on iOS was banned without any rule violation. Because my account was also blocked via Facebook, I cannot access it at all. I purchased the account with cash payment, and this is the first time I’m experiencing such a ban. So far, I haven...

My PUBG Mobile account (ID: 5217*****69) has been experiencing a serious issue for about a month. I have put in over a year of effort and spent roughly 50,000 UC on this account, but when I log in now, I’m constantly being redirected to a bot account and my main account appears to be totally reset. ...

I created a Facebook account under the name “Emil Cefi,” later changed it to “f 35 hyper,” and then to “yarasa.” I wanted to transfer the account to another person, but after taking it over, that person linked the account to their own phone number and Gmail address and did not make the payment they ...

On November 5, 2025, my PUBG Mobile account was banned due to secure mode after I logged in from another device on my Redmi 12 Pro. My access to the account has been completely blocked, and I’ve been negatively affected by this situation. So far, I haven’t been able to contact PUBG Mobile customer ...

On October 15, 2025, my PUBG account (Player ID: 545***104) was stolen. I recovered it on October 18 and logged in around 12 p.m. that day. I didn’t log in again that night, but when I woke up the next morning, I saw that my account had been banned for 10 years, even though I hadn’t played any match...

My SIM card is lost and I am not receiving the verification code; I want the lost SIM to be removed/deactivated from my account. My PUBG account has been inaccessible for four years — please check this as soon as possible. I’ve tried everything but I cannot sign in. I can sign in with Facebook and G...

About two and a half years ago, my Gmail account was hacked, and since then I have been completely unable to access it. I have no idea how my account was compromised. I followed all the recovery steps provided by Google, but none of them worked. The recovery email address and phone number were chang...

I purchased a random PUBG account for 50 TL via bank transfer on Hesap.com. However, when I tried to log in using the credentials provided after the purchase, I received an error message saying “This account does not exist.” My order number is 3654871. I have not yet contacted Hesap.com customer se...

When I try to log into my PUBG Mobile account on iOS 17, I’m prompted for two-factor verification via my old phone number, which is now inactive and permanently closed. Even though I still have full access to my Facebook and email login details, I cannot access my account because of this outdated ph...

On October 2, 2025, my PUBG Mobile account was hacked. I completely lost access to my account, which I was using on my Redmi Note 12 Pro device. The username and linked phone number were both changed without my consent. My registered email address is b*********@gmail.com**, and my User ID is 5184*61...

About 2–3 days ago, my PUBG Mobile account was banned on my Xiaomi Mi 11 Ultra device without any reason. I have never used cheats or third-party tools, yet my account was suspended. My Account ID is 5100*22. I currently have an active Season Pass and ongoing in-game purchases linked to this accoun...

On July 19, 2025, my PUBG Mobile account (ID: 5462*72)** was hacked while I was playing through an iOS emulator. My account contained approximately ₺400,000–₺500,000 worth of in-game purchases. After the incident, I completely lost access to my account — my email address was changed, and a new phone...

Last night, my PUBG Mobile account (ID: 5575****28) — which is linked to my Google account — was hacked. After logging out of the game, I tried to sign back in using my Google account, but instead of accessing my existing profile, the game prompted me to create a new account. There was no error mess...

I purchased a PUBG account from Randommerkezi under order number #5558. The account information was delivered correctly, but from the very first day, I noticed that more than five different people had logged into the same account. This is a serious security and privacy issue, and it has made me extr...

Dear PUBG Support, my PUBG account has been blocked and I respectfully request that it be unblocked. I did not use any cheats or third-party tools and did not violate the anti-cheat rules. I have already submitted an appeal; please review it and consider restoring my access. You can check my in-game...

Two to three months ago, my phone was stolen, and since then I have been unable to access my PUBG Mobile account. The account is linked to my old phone number, which I no longer have access to. When I try to log in, a verification code is sent to that number, but I cannot receive it. When I select ...

About two to three months ago, I purchased a PUBG Mobile account by making a payment through Papara. Other than the account’s content type, no further details or features of the account were provided at the time of sale. Shortly after the purchase, the account password was changed, and I can no long...

On September 26, 2025, at 11:04 PM, my PUBG Mobile account (ID: 5209*****55), which I play on my GTX tablet, was unfairly banned. The reason stated was “Using third-party tools,” but I have never used any cheats, third-party software, or similar tools. Right after the ban, I immediately contacted c...

Dear PUBG Mobile Support, My account (Player ID: 5135960624) was banned over a year ago, but the ban occurred when someone else logged in. I am the rightful owner. I have videos, screenshots, and purchase proof (70 mythic items, Glacier set, Infected Patient set, sport car, Royal Passes, many legend...

At the beginning of August, my Google account was stolen, and for the past 34 days, I have been completely unable to regain access. My recovery email, recovery phone, and security question were all changed without my permission. During this time, I have tried phone calls, filling out support forms,...