I lost all my UC after purchasing a Royale Pass in PUBG Mobile, how do I fix this?

On November 8, 2025, at 10:03 AM, I purchased PUBG Mobile UC worth $34.70 from www.hesap.hizmetleri.com (Order No: #223318). I completed the payment through mobile banking, and my PUBG Mobile User ID is 5167*89. However, the UC was never credited to my account. Since that day, I have repeatedly tr...

On October 25, 2025, I purchased PUBG Mobile UC worth $93.90 through the PUBG Mobile store. I completed the payment via bank transfer, and my order number is #4400. The UC was intended for my in-game account with ID: 5681****25. Although the platform marked the order as “delivered” on November 7, 2...

On November 1, 2025, I made a payment of $4 through the Presatış website to purchase PUBG Mobile UC. Although my order #5216 shows that the payment was successfully received, it still appears as “pending,” and I have not received the purchased UC. I couldn’t find any customer service options on the...

I play PUBG Mobile on my Redmi 12 device. About a week ago, even though my account had 420 UC, I suddenly received a UC ban, and since then I haven’t been able to play Ranked Livik mode. There are no other restrictions or issues on my account—this problem only appears because of the UC ban. I also h...

On October 29, 2025, I purchased UC worth $10 in PUBG Mobile via mobile billing on my Redmi 13+ 5G phone and then opened the Royale Pass (RP). I didn’t receive any error messages during the process, and the payment showed as successfully approved. However, even though I opened the RP, no content or ...

On Tuesday, October 21 at 08:25, I purchased 300 + 25 UC directly through the PUBG Mobile in-game store using the mobile payment option for ₺189.99. The payment was processed successfully, and the amount was deducted from my account, but my UC balance still shows 0. I did not receive any error mess...

I purchased PUBG UC from the authorized Trendyol seller “Melek Teknoloji” for ₺300, and my order number is 10601762556. I completed the purchase six days ago, but the UC has still not been added to my PUBG account (ID: 5390****43). After the purchase, I correctly entered my ID through the link prov...

On October 19, while playing PUBG Mobile on my Vivo Y36 device, I accidentally purchased a 1000 UC crate using my in-game currency. I only opened the crate but did not use or equip any of its contents. I want to clarify that this purchase was entirely unintentional. I’ve made several in-game purcha...

I purchased PUBG UC worth ₺200 through the Asıl Game platform and completed the payment via Garanti Bankası. I also have the payment receipt as proof of transaction. The purchase was made using my email address i********@gmail.com** earlier today. However, the UC balance has not been credited to my...

On September 30, with order number 2034 through Pre Satış, I paid ₺254.9 via bank transfer to purchase a UC top-up for my PUBG Mobile account. However, even after two days, the UC has still not been credited to my account. The PUBG Mobile ID I used during the order is 5144*****94. I also have the p...

For about four months, I have been experiencing serious problems in PUBG Mobile. I use an Infinix Note 30 phone, and every time I log into the game, even after loading UC, I cannot send requests or enter ranked matches. In addition, the Pharaoh event is also blocked, and these issues keep happening ...

On September 14, I purchased a standard PUBG UC package from Hesapkantin using my credit card. The order number is 5229****430, and the total amount I paid was ₺2200. Although the payment was successfully processed, my UC balance was never credited to my PUBG account. I waited for a reasonable amou...

On September 14, I purchased PUBG Mobile UC worth ₺250 through Presatis.com using the bank transfer method. My in-game user ID is 5269****43, and the related order number is 677. Although the payment was successfully completed, more than 15 hours have passed, and the UC has not been credited to my ...

On September 15, 2025, I purchased 325 UC in PUBG Mobile for ₺179.99 using my Visa card. The payment was completed successfully, and the amount was deducted from my account. However, the UC was never credited to my PUBG account. On the same day, I also purchased a smaller package (60 UC), and that ...

About two and a half days ago, I purchased PUBG UC worth ₺200 using my bank card through Randum (Vezirbey). While placing the order, I entered my in-game ID: 5360****79. However, despite the payment being completed, no UC has been credited to my PUBG account. I also never received any order number ...

After the most recent PUBG Mobile update, I began encountering a frustrating problem on my Redmi 12 device. Whenever I try to use premium features, I get the error message: “You don’t have enough UC to use this feature.” This happens across all transactions, including opening crates, purchasing outf...

On June 11, 2024, at 11:06 AM, I purchased 3850 UC for my PUBG Mobile account through Presatis.com using my iPhone in Osmaniye. I paid ₺1,149 via credit card. My PUBG Mobile Player ID is 515136070, and my order number is 487. The payment was successfully processed, but even after 7 hours, the UC di...

On September 10 at 15:02, I purchased 1800 UC for PUBG Mobile through Google Play. The payment of ₺3.19 was successfully charged from my Ziraat Bank account, and my order number is #8909. However, despite the successful transaction, the UC has not been credited to my PUBG Mobile account. My account ...

Today, I purchased 750 UC for PUBG Mobile through Midasbuy, paying ₺400. The payment was successfully completed, and I have the receipt as proof (#0512**********52). However, when I logged into the game, my UC balance did not increase. Instead, I continued to see the warning that UC is “unavailable....

I am experiencing an ongoing issue with UC purchases on PUBG Mobile. Every time I attempt to buy UC, the transaction fails and an error message appears during the purchase process. This prevents me from completing the payment and accessing the in-game currency. In addition to the payment problem, I...

On April 3, 2025, at 11:33 AM, I purchased 325 UC in PUBG Mobile through Apple. The actual transaction, however, charged my account an extremely high amount of ₺7,999.99, which is far beyond what I should have paid. During the purchase, the app froze, and I received an error message, so something cl...

On May 1–2, 2025, I made several in-game purchases in PUBG Mobile through the Play Store using my Redmi 13 Pro device and my account with ID 5862*26. In total, I completed about 6–7 transactions amounting to roughly ₺3,500. The payments were processed successfully, but later they showed up as “refun...

On September 1st, I purchased 1200 UC for PUBG Mobile through Google Play using the Vodafone Mobile Payment method. During the transaction, an error occurred, and the UC never appeared in my game account. There was no clear error message on the screen, so I had no idea what went wrong. I immediatel...

I am experiencing a recurring payment issue in PUBG Mobile on my Samsung A34 device. About 10 minutes ago, I attempted to make an in-game purchase worth ₺37, but the transaction was blocked with the message: “For your security, payment has been restricted.” As a result, the purchase was not complete...