I am writing to report a highly unsatisfactory experience with Casa Gardenia in Barcelona, booked via Booking.com, and to request an apology, a full refund, and compensation for the disruption and psychological impact. We traveled from Germany and had a reservation under the name Cicak Bayramova for a standard double room for the night of 29–30 November 2025, fully paid for two persons. Upon arrival, we were given a room of only about 9 m² with a single bed, clearly unsuitable for two adults. This contradicts the booking description and constitutes a breach of contract and consumer rights. When I raised this with the hotel staff, they behaved unprofessionally, making false claims such as “the price for single and double bookings is the same” and later “all large rooms were fully booked,” offering no solution or professional assistance. Because of this, we decided not to stay. The situation caused severe stress, anxiety, and headaches, disrupted our travel plans, and wasted time trying to resolve the issue. Contacting Booking.com was also unhelpful, as my complaint was forwarded to the hotel instead of being properly handled. Given these facts, I request a formal apology, a full refund for the booking, and compensation for the disruption, lost time, and psychological distress. I can provide screenshots and documents to prove the discrepancy between the booked room and the room assigned, as well as the amount paid for two guests.
I sincerely hope that you can assist us with this matter. Thank you very much.
Thank you to your website sikayetvar.com .I am very grateful.
I also forgot to mention that at first we were given a room without any window. After I explained that I was having a panic attack, they gave us a room of the same size, but with a small window. It is completely incomprehensible that a double room would not have a proper window.
I am absolutely furious with Booking.com! On June 17, 2025, I attempted to book two separate double rooms at the Premier Classe Hotel Breda in Breda, Netherlands, through your app. The payment process froze and gave me an error, making me think it failed. So, I tried to rebook. I couldn't find room...
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
I made a reservation via Booking.com for Mellow Barcelona for the dates 3–13 December 2025, with free cancellation up to 5 days before check-in, as clearly stated in the reservation conditions. In line with this policy, I submitted my cancellation request on 28 November 2025, which was within the fr...
We rented an apartment in Barcelona, Spain, through their platform, and when we arrived, it had been rented out to someone else! We were told by the owner that we had been sold an apartment that didn't even belong to them. This is an outrageous scam. We immediately tried to contact Booking.com for ...
I made a reservation through Booking.com for a hotel in Greece. I intended to book from July 28, 2024, to August 1, 2024, but mistakenly selected July 18, 2024, to August 1, 2024. I canceled within an hour of booking, expecting a full refund due to the free cancellation policy. However, only €21 was...
Comments