On February 8, 2025 at 8:18 PM, my PUBG Mobile account — which I used on a Redmi Note 14 C — was banned for 10 years. I had temporarily given the account to a friend so they could farm rank, but I do not know what they did. The PUBG team did not provide any explanation for such a long ban and I have...
I have been playing PUBG Mobile on my Samsung A35 5G device, downloaded from the Samsung Store. For about one year, I have been unable to make any in-game purchases. Whenever I attempt to buy something, I receive the warning: “For your security, payment has been restricted.” I cannot complete a tra...
On September 26, 2025, at 11:04 PM, my PUBG Mobile account (ID: 5209*****55), which I play on my GTX tablet, was unfairly banned. The reason stated was “Using third-party tools,” but I have never used any cheats, third-party software, or similar tools. Right after the ban, I immediately contacted c...
For about four months, I have been experiencing serious problems in PUBG Mobile. I use an Infinix Note 30 phone, and every time I log into the game, even after loading UC, I cannot send requests or enter ranked matches. In addition, the Pharaoh event is also blocked, and these issues keep happening ...
For about one month, I have been unable to install PUBG Mobile on my Huawei MatePad 11.5 device. While trying to install the game, the process fails because the Gbox app on the tablet does not support it. I have already tried uninstalling and reinstalling the app, restarting the device, and other b...
Dear PUBG Mobile Support, My account (Player ID: 5135960624) was banned over a year ago, but the ban occurred when someone else logged in. I am the rightful owner. I have videos, screenshots, and purchase proof (70 mythic items, Glacier set, Infected Patient set, sport car, Royal Passes, many legend...
"I received my refund, thank you."
On September 14, 2015, I made a ₺1000 bank transfer payment through the website enucuzpubg to purchase UC for PUBG Mobile. After the transaction, I re...
On September 14, I purchased a standard PUBG UC package from Hesapkantin using my credit card. The order number is 5229****430, and the total amount I paid was ₺2200. Although the payment was successfully processed, my UC balance was never credited to my PUBG account. I waited for a reasonable amou...
On September 14, I purchased PUBG Mobile UC worth ₺250 through Presatis.com using the bank transfer method. My in-game user ID is 5269****43, and the related order number is 677. Although the payment was successfully completed, more than 15 hours have passed, and the UC has not been credited to my ...
On September 15, 2025, I purchased 325 UC in PUBG Mobile for ₺179.99 using my Visa card. The payment was completed successfully, and the amount was deducted from my account. However, the UC was never credited to my PUBG account. On the same day, I also purchased a smaller package (60 UC), and that ...
At the beginning of August, my Google account was stolen, and for the past 34 days, I have been completely unable to regain access. My recovery email, recovery phone, and security question were all changed without my permission. During this time, I have tried phone calls, filling out support forms,...
About two and a half days ago, I purchased PUBG UC worth ₺200 using my bank card through Randum (Vezirbey). While placing the order, I entered my in-game ID: 5360****79. However, despite the payment being completed, no UC has been credited to my PUBG account. I also never received any order number ...
I play PUBG Mobile on my Xiaomi Redmi Note 13 Pro, and until recently I could only log into my account through Facebook. On September 8, my Facebook account was closed, and since then I have been completely unable to access my PUBG Mobile account. My in-game username is “paul Berkay.” I have spent ...
On 05/05/2025 in Gaziantep, while my 12-year-old son was playing PUBG Mobile on his Android phone, he was deceived by another user in the game who obtained his phone number, and immediately afterward, with SMS confirmation, about ₺1,800 plus additional charges totaling around ₺2,000 was billed to ou...
After the most recent PUBG Mobile update, I began encountering a frustrating problem on my Redmi 12 device. Whenever I try to use premium features, I get the error message: “You don’t have enough UC to use this feature.” This happens across all transactions, including opening crates, purchasing outf...
I purchased an iPad Air M3 128 GB from Vatan Bilgisayar about two months ago and installed PUBG Mobile from the App Store. Since the very first day, I’ve noticed that the game is capped at 60 FPS, and I cannot exceed this limit under any settings. Both the device and the game are fully updated, and ...
On June 11, 2024, at 11:06 AM, I purchased 3850 UC for my PUBG Mobile account through Presatis.com using my iPhone in Osmaniye. I paid ₺1,149 via credit card. My PUBG Mobile Player ID is 515136070, and my order number is 487. The payment was successfully processed, but even after 7 hours, the UC di...
On September 10 at 15:02, I purchased 1800 UC for PUBG Mobile through Google Play. The payment of ₺3.19 was successfully charged from my Ziraat Bank account, and my order number is #8909. However, despite the successful transaction, the UC has not been credited to my PUBG Mobile account. My account ...
My Facebook account was registered under the name “Bülent Karabakan”, and for the past 100 days, I have been unable to access it. This problem began after my son’s Instagram account was suspended. Since both accounts shared the same contact details, my Facebook account was also suspended immediately...
Today, I was contacted on Instagram by a page called “more. Gamestar.” They claimed they would log into my PUBG Mobile account for some purpose, but shortly after, they changed the phone number linked to my account. As a result, I lost full access and cannot log back into my account. My account has ...
Today, I purchased 750 UC for PUBG Mobile through Midasbuy, paying ₺400. The payment was successfully completed, and I have the receipt as proof (#0512**********52). However, when I logged into the game, my UC balance did not increase. Instead, I continued to see the warning that UC is “unavailable....
I play PUBG Mobile on my Poco X7 Pro Android smartphone, and for the past week I’ve been facing a frustrating issue: my account keeps getting frozen every other day. This happens suddenly without any warning or explanation from the system. Despite reaching out to the support team, I haven’t received...
I am experiencing an ongoing issue with UC purchases on PUBG Mobile. Every time I attempt to buy UC, the transaction fails and an error message appears during the purchase process. This prevents me from completing the payment and accessing the in-game currency. In addition to the payment problem, I...
For the past three days, I have been unable to log into PUBG Mobile on my Tecno Camon 30 Pro 5G smartphone. Each time I try to open the game, I get a persistent “connection error” message, even though my device is connected to the internet without any issues. To troubleshoot, I switched between dif...
PlayerUnknown's Battlegrounds, or PUBG for short, is a well-known online multiplayer battle royale game. The South Korean video game studio Bluehole's PUBG Corporation developed the game. First published in March 2017 for Microsoft Windows, PUBG has now been ported to consoles like Xbox One and PlayStation 4 as well as mobile devices.
Up to a hundred players drop onto an island in PUBG, where they must forage for supplies and fight to the death to emerge victorious. The game's fast-paced action and photorealistic visuals have made it a favorite among professional gamers, and competitions featuring the game's players have become increasingly common. PubG can be played single, with a partner, or on a team.