PUBG (Pubgmobile.com)
Complaints
PUBG Not Sending Email Verification Code
I play PUBG on an Android phone (Rhythm 13), and I have been unable to rece...ive the email verification code since February 17, 2026. Because the code d
PUBG Mobile Safe Mode Activated After Switching to iPhone 15 Pro Max
I am experiencing a serious issue with Safe Mode on my PUBG Mobile account. I recently purchased a new device, an iPhone... 15 Pro Max, and since my old email address was compromised, I added a new email to my account. However, the moment I try to log in from my new device, Safe Mode is automatically a
PUBG Mobile Keeps Crashing on Tecno KL7 at Launch Screen
On my Tecno KL7 phone, every time I try to open PUBG, the app crashes immediately on the launch screen and I cannot acce...ss the game at all. I experienced the same issue again this evening, and this is now the third time it has happened. The game starts to open normally, but before I even reach the
PUBG Mobile UC Not Received After Payment on Plyr.com
On February 20, 2026, at 11:46 AM, I purchased 3,850 UC for my PUBG Mobile account (linked on the iOS platform) through ...plyr.com. I completed the payment using my Paycell debit card in the amount of $64, and the charge was successfully deducted from my card. The purchase was made for my PUBG Mobile
PUBG Mobile Wi-Fi Connection Problem on Infinix Hot 50 Pro
For the past 4–5 weeks, I have been experiencing serious connection issues when trying to play PUBG Mobile on my Infinix... Hot 50 Pro device, but only while connected to Wi-Fi networks. Whenever I connect to any Wi-Fi network, my ping suddenly spikes, and I cannot even enter the game. Because of this,
PUBG UC Not Delivered After Credit Card Payment
This month, I experienced issues four times related to UC purchases in PUBG Mobile. In one transaction, I purchased 1,09...9.99 TL worth of UC using my credit card, and in the other three transactions, I purchased the same amount—1,099.99 TL worth of UC—through carrier billing charged to my phone bill.
PUBG Mobile Ban Dispute Over False Cheat Detection
My PUBG Mobile account (ID: 5232*****84), which I use on my iPhone 13, was suddenly banned last night around 11:44 PM wi...thout any prior warning. The stated reason for the ban was “use of third-party tools.” However, I have absolutely not used any third-party software, cheats, additional apps, or sim
PUBG Mobile Banned Me for Third-Party Tools I Never Used
In PUBG Mobile, my account (ID: 5232*****84), which I use on my iPhone 13, was banned last night around 11:44 PM without... any prior warning for “using third-party tools.” However, I have absolutely not used any third-party software, cheats, additional apps, or similar tools on my device or in the gam
PUBG Mobile Account Recovery Needed After Hack
I am a PUBG Mobile player from New Zealand, and my account has been hacked. I play on an iPad, and after the hack, the e...mail address linked to my PUBG Mobile account was changed without my permission. As a result, I can no longer access or control my account even though I still know my in‑game ID. I

PUBG UC Missing After Paid Purchase on Oyun Dinarı Website
On February 7, 2026 at around 5:47 p.m., I purchased 1,800 UC for the PUBG game through the Oyun Dinarı website. I paid ...430 TL for this purchase using my in-game account with the ID 5266****27. However, only 120 UC were credited to my account. When I reported this to a customer representative via l
Help Me Recover My PUBG Account
I am writing regarding my PUBG Mobile account on Android, which has been banned. My in‑game account ID is 5602141410. In... 2021, I noticed that I could no longer access my account because it had been banned, and I later understood that my account had been hacked and used by an unknown person, which le
My PUBG Mobile Account Was Hijacked — Support Won’t Help
I am writing regarding my PUBG Mobile account, which was stolen on January 30, 2026, at around 10:00 PM. My account was ...linked through WhatsApp login, and after the theft I have not been able to access it again despite my attempts. Before it was stolen, my account had significant in-game value and
PUBG Mobile Issues 10-Year Ban for Cheating Caused by Account Hack
I am writing because my PUBG Mobile account was banned for 10 years after it was hacked, and the hacker used cheats on m...y account. As a result, I am now permanently banned for actions that I did not commit. My account was compromised without my knowledge, and I had no involvement in using cheats or
PUBG Mobile Won’t Let Me Update My Email and Phone Number
I am a PUBG Mobile player, and I am experiencing an issue updating the contact information on my account with the in-gam...e name “RįAįZįEĮR.” I want to correct and change the email address and phone number linked to my account from within the game, but the system does not allow me to do so. On January
I Face Loss of My PUBG Mobile Account and Request Full Account Recovery
I last logged into my PUBG Mobile account with in-game ID 5942314059 on July 14, 2025 at 9:39 PM, using my Xiaomi Redmi ...Note 13 Pro 5G device. After that date, I allowed a friend to access my account so they could play the game. As far as I remember, my friend first removed the linked phone number a
PUBG Mobile Support Not Helping After My Account Was Taken Over by a Scammer
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PUBG Mobile Account Wrongfully Banned During Match And Needs Rechecking
I am submitting this complaint regarding the banning of my PUBG Mobile account which is connected to my Google Play acco...unt. On December 4, 2025, while I was in the middle of a match, my account was suddenly banned and I received a notification that my account would be blocked because it violated th

PUBG Mobile Unauthorized Purchase - Mobile Operator Billing Refund!
I am writing regarding unauthorized purchases made in PUBG Mobile via mobile operator invoicing on my Android device, an... OPPO A15s. On 01/12/2025 at around 15:03, I noticed charges related to PUBG Mobile, even though I do not have an account in the game and did not make any purchases. After seeing t
I Can't Get My PUBG Account Back For Years - Please Help!
My PUBG Mobile account, which I created in 2018–2019, was stolen in May or June 2021 by someone very close to me. At tha...t time, I was using a Samsung J7 Pro, and now I use a Samsung A31. I managed to regain access to the account, but I am now listed as a guest because the person who stole it added t
PUBG Mobile UC Not Credited After Payment Through Vodafone
At 23:50, I purchased UC worth 660₺ for my PUBG Mobile account linked to my Vodafone line using internet banking. I did ...not receive any error message during the process, and the amount was deducted from my bank account. However, despite the time that has passed, the UC balance has not been credited
PUBG Mobile UC Purchase Not Delivered – No Customer Support Response
On November 8, 2025, at 10:03 AM, I purchased PUBG Mobile UC worth $34.70 from www.hesap.hizmetleri.com (Order No: #223...318). I completed the payment through mobile banking, and my PUBG Mobile User ID is 5167*89. However, the UC was never credited to my account. Since that day, I have repeatedly tr
PUBG Mobile Payment Blocked Due to “Security Restriction” Despite Sufficient Balance
I attempted to make an in-game purchase in PUBG Mobile using my Redmi Note 11s device and mobile payment method in Manis...a, Turkey. My PUBG Mobile User ID is 5237*74. Each time I try to complete the payment, I receive an error message stating: “Transaction declined due to security reasons.” I have


















